Business Banking, Banker Confidence (Education Delivery Specialist)

TD; Canada; On-site; CAD 91,000 - 137,000; Full time

Job summary

A prominent financial institution in Canada seeks an Education Delivery Specialist for its Business Banking division. In this role, you will lead initiatives to enhance onboarding and education for Business Banking colleagues, ensuring they are well-equipped to serve clients. The ideal candidate will demonstrate strong leadership, communication, and relationship management skills, with a passion for fostering Business Banker success. Join a team focused on innovation and strategic growth in the banking sector.

Benefits

Competitive salary

Health and well-being benefits

Career development opportunities

Qualifications

• Passion for helping Business Bankers succeed.
• Ability to act like an owner; self-starter and resourceful.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Lead the design and delivery of onboarding education for Business Banking colleagues.
• Advise on program enhancements and innovations.
• Present program updates to senior leaders.

Skills

Research and written communication skills

Organizational skills

Relationship management skills

Knowledge of Business Banking

Presentation skills

Job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Are you interested in helping Business Bankers be more confident in delivering the Bank to our customers? Do you want to help drive our segmentation model forward? Are you motivated by helping others learn and succeed? Do you like to own initiatives and ensure their success? If you answered yes to these questions, this role may be for you!

Department Overview

The Business Banking Divisional Office is an energized team responsible for delivering strategic leadership and capabilities for the Better Business Bank of today and tomorrow. The Client and Colleague Engagement Strategy team supports Better Business Bankers and supports a caring performance culture while having fun doing so! The Sales team supports sales strategy, client experience, sales effectiveness, and partner management. Our Engagement team is responsible for Colleague and Client Engagement for all Business Banking channels.

Business Banking, Banker Confidence (Education Delivery Specialist)

will be responsible to build and deliver a strong and consistent foundation for onboarding and upskilling our customer‑facing Business Banking colleagues.

In addition, the Manager will be responsible for:

• Lead designing, planning and delivery work to support the onboarding and education for the Customer Service Officers (CSO), Cash Management Service Officers (CMSO), and Managers, Cash Management (MCM).
• Assist in curriculum review and L&D planning to support optimal training; partnering with L&D as appropriate
• Advise on the direction of the programs constantly identifying enhancements, innovations, risks and opportunities
• Present to senior leaders within Business Banking on programs including successes and opportunities
• Create, lead and have oversight of events related to the programs (eg. townhalls)
• Champion and promote the education programs for Business Banking
• Stay abreast of current business and role needs and changes to ensure that the content to educate remains relevant.
• Support the other leaders on Banker Confidence team as needed to ensure that the delivery of all programming across the team is successful.

Job Requirements

The ideal candidate demonstrates success with the following experiences:

• Passion for helping Business Bankers succeed: The purpose of the team is to help build Business Banker's confidence. Success in this role would be difficult without passion for this purpose.
• Ability to act like an owner: Self‑starter, resourceful, a strong problem‑solver, and able to navigate ambiguous situations. The successful candidate must treat all their initiatives as though they are their own.
• Excellent research and written communication skills: Must conduct research for and create several types of resources from scratch, such as job aids, training documents, etc.
• Attention to detail: Ability to create and deliver Power Point presentations with crisp, organized content.
• Driving and delivering strategy: The successful candidate will need to own and drive the segmentation strategy and continue to assess and improve the rules of the model.
• Proficiency in presenting to groups of all sizes: Among other presentations, in this role you would be required to assist with the delivery of virtual onboarding sessions to groups as large as 200 partners every quarter.
• Strong organizational skills: The Banker Confidence team has many projects on the go at any given time. The Business Program Specialist requires solid organizational skills, including the ability to create and adhere to high‑level project plans for each project they manage.
• Strong relationship management skills: This job involves connecting and working with colleagues all over TDBG and with suppliers/vendors and, therefore, requires strong relationship management skills, as well as the ability to influence without authority. The Banker Confidence team is mighty but small and, as such, it is also critical that the Business Program Specialist not only be able to work independently but also be a team‑player who can collaborate with the rest of the team.
• Strong knowledge of Business Banking: The successful candidate should have a solid understanding of Business Banking's organizational structure, as well as its processes and procedures.
• Prior experience in customer‑facing Business Banking role: Prior experience in a customer‑facing role in Commercial, Small Business, or another group within Business Banking would be considered an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

We look forward to hearing from you!

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet