Brand Associate: Omnichannel Retail & Customer Experience

Old Navy; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

Old Navy Canada is seeking a Brand Associate to bring our brand to life for customers and deliver an omni-channel, first-class experience. You’ll educate shoppers, build loyalty, and work with leadership to hit store goals while staying flexible with schedules, including evenings and weekends.

You’ll thrive in a fast-paced retail environment and enjoy helping customers find the right styles and fits. Engage with customers, promote loyalty programs, and contribute to a positive team culture.

Qualifications

• Strong communicator with customers and team.
• Customer-focused service provider delivering exceptional experiences.
• Passionate about retail and fashion.
• Proactive problem solver with a bias for action.
• Willing to work a flexible schedule including holidays, evenings, weekends.
• Ability to use retail technology and apps.
• Ability to move around sales floor and stockroom and lift up to 30 lbs.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Good communicator

Customer-focused

Retail passion

Problem solver

Flexible schedule

Retail technology

Lift 30 lbs

Job description

Old Navy Canada is seeking a Brand Associate to bring our brand to life for customers and deliver an omni-channel, first-class experience. You’ll educate shoppers, build loyalty, and work with leadership to hit store goals while staying flexible with schedules, including evenings and weekends.

You’ll thrive in a fast-paced retail environment and enjoy helping customers find the right styles and fits. Engage with customers, promote loyalty programs, and contribute to a positive team culture.