Brand Associate - Fashion Retail & Omnichannel

Old Navy; Chilliwack; On-site; CAD 22,000 - 28,000; Full time

Job summary

Old Navy in Canada is seeking a Brand Associate to bring our brand to life for customers. You will engage customers, educate on loyalty programs, and provide exceptional service using an omni‑channel approach. You’ll work with leadership to deliver a best‑in‑class experience across in‑store and digital channels.

Ideal candidates are style‑driven, flexible, and comfortable using mobile devices and registers. Roles include standing, walking, and lifting up to 30 pounds as needed.

Qualifications

• Excellent customer service experience.
• Ability to educate customers on loyalty programs.
• Strong communication and interpersonal skills.
• Able to work flexible schedule including evenings/weekends/holidays.
• Comfort with omnichannel tools.

Responsibilities

• Treat all customers and employees with respect.
• Promote loyalty and educate customers about programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance customer experience with omnichannel offerings.
• Support sales floor, fitting room, cash wrap, back of house.
• Maintain neat, organized work center.
• Handle customer interactions professionally.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Sales

Teamwork

POS systems

Tools

POS systems

Job description

Old Navy in Canada is seeking a Brand Associate to bring our brand to life for customers. You will engage customers, educate on loyalty programs, and provide exceptional service using an omni‑channel approach. You’ll work with leadership to deliver a best‑in‑class experience across in‑store and digital channels.

Ideal candidates are style‑driven, flexible, and comfortable using mobile devices and registers. Roles include standing, walking, and lifting up to 30 pounds as needed.