Branch Team Lead: Customer Growth & Service

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Scotiabank is seeking an Assistant Branch Manager for Islington & Rexdale, Etobicoke, ON. You will lead Retail Sales and Customer Service, guiding strategy execution and coaching staff to deliver exceptional client experiences.

The role emphasizes building relationships, growing deposits and advising clients, while ensuring compliance and adherence to bank standards in a dynamic branch environment.

Qualifications

• Experience leading and coaching retail banking teams to deliver customer service excellence.
• Proven ability to grow client relationships and drive financial advisory outcomes.
• Licenses to sell mutual funds and CIFP Diploma or bank-approved equivalent.
• Educational requirements to act as Alternate Branch Compliance Officer.

Responsibilities

• Lead and oversee Retail Sales and Customer Service teams in a Scotiabank branch.
• Ensure business strategies and goals are executed to support team objectives.
• Coach staff to success and maintain a customer-focused culture.
• Build strong relationships with clients and partners to deepen banking relationships.

Skills

People management

Personal banking

Sales management

Relationship building

Mutual funds license

CIFP diploma or equivalent

Education

CIFP Diploma in Financial Planning

Alternate Branch Compliance Officer education

Job description

Scotiabank is seeking an Assistant Branch Manager for Islington & Rexdale, Etobicoke, ON. You will lead Retail Sales and Customer Service, guiding strategy execution and coaching staff to deliver exceptional client experiences.

The role emphasizes building relationships, growing deposits and advising clients, while ensuring compliance and adherence to bank standards in a dynamic branch environment.