Assistant Manager - Yonge & Bonshaw, Newmarket, ON

Scotiabank; Newmarket; On-site; CAD 70,000 - 90,000; Full time

Job summary

Scotiabank Newmarket is seeking an Assistant Manager to lead Retail Sales and Customer Service teams within a branch. You will align strategies with team goals, coach staff, and nurture a customer‑focused culture that strengthens client relationships.

You will leverage personal banking experience and sales management skills to grow the client base, offer financial guidance, and ensure compliant, high‑quality service to diverse clients and communities.

Qualifications

• Experience as a people manager or team lead.
• Experience in personal banking.
• Proven sales management experience and ability to market Scotiabank.
• Ability to build relationships focused on client experience and growing customer relations.

Responsibilities

• Lead Retail Sales and Customer Service teams in a Canadian Bank branch.
• Coach staff to achieve branch objectives and deliver strong client service.
• Drive customer-focused culture and deepen client relationships.
• Engage with staff, customers, and partners to ensure successful outcomes.

Skills

People management

Personal banking

Sales management

Relationship building

Mutual funds license

Education

CIFP Diploma in Financial Planning

Alternate Branch Compliance Officer requirements

Job description

Requisition ID: 275028
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business strategies, initiatives and specific individual goals are executed/delivered in support of the team’s business strategies and objectives.

Is this role right for you? In this role, you will:

• Be passionate about leading and driving a customer focused culture throughout your team to deepen client relationships
• Assist with building and strengthening existing and new customer relationships by providing financial advice/customer service
• Coach your team to success, both on an individual basis as well as for the Branch/Bank
• Be highly engaged when dealing with your staff, customers and partners

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Experience as a people manager and the ability to engage your team
• Experience in personal banking
• Demonstrated sales management experience and the ability to market Scotiabank
• The ability to build strong relationships focused on providing a great client experience and growing relationships with existing Bank customers
• A license to sell mutual funds
• Successfully completed the CIFP Diploma in Financial Planning (or Bank recognized equivalent)
• Satisfied the educational requirements to act as Alternate Branch Compliance Officer

What’s in it for you?

• You are in a key leadership role that is recognized by the Bank with a comprehensive compensation plan.
• Ability to make a lasting impact on both the branch staff and the customers.
• An inclusive culture where we value and recognize our employees’ contributions.

Location(s): Canada : Ontario : Newmarket
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.