Branch Leader: Customer-Centric Banking & Growth

Scotiabank; Brampton; On-site; CAD 70,000 - 90,000; Full time

Job summary

Scotiabank in Brampton, Canada, seeks an Assistant Manager to lead and oversee Retail Sales and Customer Service teams at a branch. You will ensure execution of business strategies, initiatives and goals to support team success and client outcomes.

You will coach staff to deliver outstanding service, deepen client relationships, and drive sales while maintaining an inclusive, high-performing culture within the branch. A mutual funds license and CIFP-level qualifications are preferred.

Qualifications

• Experience leading a team in a banking environment.
• Strong track record in personal banking and client relationships.
• Sales management experience and ability to market Scotiabank.
• Ability to build relationships focused on great client experience.

Responsibilities

• Lead and oversee Retail Sales and Customer Service teams in a Canadian Bank branch.
• Ensure business strategies and goals are executed to support team objectives.
• Coach staff to deliver strong client service and sales results.
• Foster a customer-focused culture and drive branch performance.

Skills

People management

Personal banking

Sales leadership

Relationship building

Client experience focus

Education

CIFP Diploma in Financial Planning

Alternate Branch Compliance Officer eligibility

Tools

Mutual funds license

Job description

Scotiabank in Brampton, Canada, seeks an Assistant Manager to lead and oversee Retail Sales and Customer Service teams at a branch. You will ensure execution of business strategies, initiatives and goals to support team success and client outcomes.

You will coach staff to deliver outstanding service, deepen client relationships, and drive sales while maintaining an inclusive, high-performing culture within the branch. A mutual funds license and CIFP-level qualifications are preferred.