Branch Operations Lead — Compliance & Training

RBC Dominion Securities Inc.; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Job summary

RBC Dominion Securities Inc. in Ottawa’s Little Italy is seeking an Assistant Branch Operations Manager to lead branch operations, support the Management and Advisor teams, and ensure compliant client account activity. You will train staff and manage facilities and equipment to keep daily workflows efficient.

The role emphasizes meticulous operations, clear communication, and professional conduct in a fast-paced wealth management environment, delivering reliable service to clients and teams.

Qualifications

• Must-have: Meticulous attention to detail and excellent time management skills.
• Must-have: Exceptional written and verbal communication skills.
• Must-have: Professional approach to create a positive working environment.
• Must-have: Ability to work independently and seek own solutions.

Responsibilities

• Lead daily administrative operations, approve transactions and verify requests from sales support staff.
• Verify documentation and approve client account openings.
• Assist with training new branch support staff and coordinate ongoing training.
• Ensure compliance and internal control requirements are met.
• Manage branch technology access, setup and troubleshooting.

Job description

RBC Dominion Securities Inc. in Ottawa’s Little Italy is seeking an Assistant Branch Operations Manager to lead branch operations, support the Management and Advisor teams, and ensure compliant client account activity. You will train staff and manage facilities and equipment to keep daily workflows efficient.

The role emphasizes meticulous operations, clear communication, and professional conduct in a fast-paced wealth management environment, delivering reliable service to clients and teams.