Assistant Branch Operations Manager

Royal Bank of Canada; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Total rewards program

Coaching and development

Stock where applicable

Job summary

Royal Bank of Canada is seeking an Assistant Branch Operations Manager for the Ottawa Little Italy location. You will lead branch operations, support branch management and advisor teams, ensure compliance, and coordinate with internal departments.

This role includes training staff, managing client account activities, and maintaining branch facilities and equipment in a fast-paced financial services environment.

Qualifications

• Must-have: detail-oriented with excellent time management.
• Strong written and verbal communication; professional demeanor.
• Ability to complete duties independently and seek solutions.

Responsibilities

• Manage daily administrative operations of the branch, including approvals and account openings.
• Assist with training new branch staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.

Skills

Meticulous attention to detail

Exceptional written and verbal沟通

Job description

What is the opportunity?

The RBC Dominion Securities Management team located in Ottawa Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities' systems and procedures, an asset
• Experience in the securities industry is an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

• Conflict Management
• Customer Service
• Customer Service Administration
• Customer Service Management
• Interpersonal Relationship Management
• Online Customer Support
• Oral Communications
• Problem Management
• Service Request Management
• Time Management

Additional Job Details

• Address: 333 PRESTON ST
• City: Ottawa
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-09-11
• Application Deadline: 2026-11-12
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

• $55,000.00 - $65,000.00

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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