Assistant Branch Operations Manager

Royal Bank of Canada; Toronto; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Total Rewards Program

Bonuses and flexible benefits

Stock options where applicable

Job summary

RBC Dominion Securities seeks an Assistant Branch Operations Manager in Toronto to lead daily branch operations, support the Management and Advisor teams, and ensure compliance. You will oversee client account activities, onboarding, and process improvements while liaising with internal departments.

The role emphasizes training, internal controls, and technology troubleshooting to maintain a high-standard service environment. Strong communication and detail‑oriented mindset are essential.

Qualifications

• Must-have: Meticulous attention to detail and time management skills.
• Must-have: Exceptional written and verbal communication skills.
• Must-have: A professional approach to all situations to create a positive working environment.
• Must-have: Ability to complete duties independently seeking out own answers and solutions.
• Nice-to-have: Canadian Investment Regulatory Exam, CIRE.
• Nice-to-have: Knowledge of RBC Dominion Securities' systems and procedures, an asset.
• Nice-to-have: Experience in the securities industry is an asset.

Responsibilities

• Manage the daily administrative operations of the branch including approvals of transactions and account openings.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.

Skills

Conflict Management

Customer Service

Customer Service Administration

Customer Service Management

Interpersonal Relationship Management

Online Customer Support

Oral Communications

Problem Management

Service Request Management

Time Management

Job description

What is the opportunity?

The RBC Dominion Securities is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process‑related training, and managing the branch facilities and equipment.

What will you do?

• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.

What do you need to succeed?

Must‑have:

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice‑to‑have:

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities' systems and procedures, an asset
• Experience in the securities industry is an asset

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services

Job Skills

• Conflict Management
• Customer Service
• Customer Service Administration
• Customer Service Management
• Interpersonal Relationship Management
• Online Customer Support
• Oral Communications
• Problem Management
• Service Request Management
• Time Management

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO City:

Toronto Country:

Canada Work hours/week:

37.5 Employment Type:

Full time Platform:

WEALTH MANAGEMENT Job Type:

Regular Pay Type:

Salaried Posted Date:

2026-10-27 Application Deadline:

2026-11-10 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $65,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay range for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.