Branch Operations Manager

rbc; Montreal; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Total Rewards Program

Bonuses

Flexible benefits

Job summary

RBC Dominion Securities in Montréal is seeking a Branch Operations Manager to lead daily branch operations and support the advisory team. You will ensure compliance, manage account activities, and liaise with internal departments while delivering software and process training.

The role requires bilingualism, a CIRE certification, and a professional, independent work style with strong time management and attention to detail.

Qualifications

• Bilingual in English and French required for client interaction and cross‑Canada coordination.
• Must possess Canadian Investment Regulatory Exam (CIRE) certification.
• Demonstrated meticulous attention to detail and time management.
• Professional approach to foster a positive work environment.
• Ability to work independently and find solutions proactively.

Responsibilities

• Implement Branch Manager's vision to ensure efficient, effective branch operations.
• Oversee daily administrative transactions, approvals, and account changes.
• Train new staff and coordinate ongoing training for branch personnel.
• Ensure compliance and internal controls are maintained.
• Manage branch technology access, setup, and troubleshooting.
• Supervise sales support within the branch.

Skills

Bilingual English/French

CIRE

Attention to detail

Time management

Independent work

Job description

Job Description

What is the opportunity?

The RBC Dominion Securities management team located in Place Ville Marie is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the branch management and advisory teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Implement Branch Manager's vision and ensure branch is efficiently and effectively managed.
• Instrumental in managing the daily administrative operations of the branch (approve incoming and outgoing daily transactions, verify and action requests submitted by sales support staff, verify documentation, approve account openings, etc.).
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.
• Manage sales support within the branch.

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Canadian Investment Regulatory Exam (CIRE)
• Meticulous attention to detail and excellent time management skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Knowledge of RBC Dominion Securities' systems and procedures, an asset
• Experience in the securities industry is an asset

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program, including bonuses, flexible benefits, and competitive compensation
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• High level of autonomy

Additional Job Details

• Address: 1 PLACE VILLE MARIE
• Montréal City: Montréal
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-10-21
• Application Deadline: 2026-11-23
• Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.