Branch Manager Trainee - Outremont, Montreal

Aplaro Ltd; Montreal (administrative region); On-site; CAD 77,500 - 109,400; Full time

Job summary

TD Canada Trust is seeking a Branch Manager Trainee in Montréal, QC. The role focuses on mentoring a medium-sized team to deliver exceptional customer conversations, drive financial confidence, and uphold TD policies.

You will escalate issues and oversee complex branch operations while building community trust. Ideal candidates bring an undergraduate degree or significant experience, plus training in BCO and IFIC/CSC.

Qualifications

• Undergraduate degree and/or over 5 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Strategic thinker with extensive knowledge of investing and credit processes, policies, and systems.

Responsibilities

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence.
• Promote TD's image and goodwill within the community by participating in community events.
• Enhance customer experience by understanding their financial needs and providing appropriate solutions.
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action.

Skills

Leadership

Communication

Negotiation

Problem-solving

MS Office

Education

Undergraduate degree or equivalent

Branch Compliance Officer (BCO) training

IFIC or CSC Course

Job description

Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 77 500 $ / $77,500 - 109 400 $ / $109,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager Trainee , strive for excellence and execute with speed, raising the bar around you.

A typical day at work might look like:

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
• Promote TD's image and goodwill within the community by participating in community events
• Enhance customer experience by understanding their financial needs and providing appropriate solutions
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
• Ensure overall employee scheduling is optimal
• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
• Mentor the team on offering One TD solutions and building lasting relationships with customers
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

Job Requirements

• Undergraduate degree and/or over 5 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
• Proficiency in software tools including MS Office, and internet application
• Strong communication skills to liaise with customers, employees, and cross functional teams
• A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills

Trainee Mobility

Trainee Mobility This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment. #LI-Retail #IN-Retail

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to mak