Branch Leadership Trainee — Elevate Customer Experience

TD Bank; Edmonton; On-site; CAD 70,000 - 98,000; Full time

Job summary

TD Canada Trust is seeking an Assistant Branch Manager to lead and coach frontline staff in delivering exceptional customer service and financial guidance. You will mentor teams on advisory practices, ensure compliance with bank policies, and optimize branch operations while fostering an inclusive, high-performing environment that aligns with TD's Legendary Experience.

Join TD Canada Trust to drive operational excellence, develop colleagues, and contribute to a trusted banking relationship with

Qualifications

• Undergrad degree required or 4+ years relevant experience.
• Branch Compliance Officer (BCO) and IFIC or CSC certification required.
• Knowledge of team, process and risk management.
• Proficient in MS Office and internet applications.
• Excellent communication and advisory capabilities.
• Strong judgment with confidential information.

Responsibilities

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank.
• Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines.
• Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies.
• Mentor a team on advice-giving strategies and delivering effective customer experience.
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers.
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling.
• Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter expertise with the team members while coordinating team activities effectively.
• Work closely with TD partners to help customers meet their financial needs in the best suited manner.
• Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken.
• Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD.

Skills

Leadership

Communication

Risk management

Time management

Decision making

Team leadership

Education

Undergraduate degree

BCO + IFIC/CSC

Tools

MS Office

Internet applications

Job description

TD Canada Trust is seeking an Assistant Branch Manager to lead and coach frontline staff in delivering exceptional customer service and financial guidance. You will mentor teams on advisory practices, ensure compliance with bank policies, and optimize branch operations while fostering an inclusive, high-performing environment that aligns with TD's Legendary Experience.

Join TD Canada Trust to drive operational excellence, develop colleagues, and contribute to a trusted banking relationship with