Branch Personal Banking Advisor

The Toronto-Dominion Bank (Canada); Montreal (administrative region); On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust, a division of The Toronto-Dominion Bank, is seeking a Personal Banking Associate at our Montre9al branch. Join a frontline team delivering a broad range of customer service transactions and financial guidance to existing and prospective TD customers.

In this role you will engage customers, assess needs, connect them with the right specialist, educate on digital banking, and support branch operations.

Qualifications

• High School diploma or equivalent with 1+ years in banking or IFC.
• Post-secondary degree is preferred.
• Proficiency with MS Office, branch software, and internet.

Responsibilities

• Engage customers with day-to-day advice, service transactions, digital education, and problem resolution related to banking solutions.
• Guide customers to the right contact person for appropriate solutions while handling confidential matters.
• Build customer confidence in digital banking by educating on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non-cash transactions; resolve issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.

Skills

Customer service

Communication

Organizational skills

Time management

Education

High School diploma

Post-Secondary or Undergraduate degree in related field

Tools

MS Office

Branch software

Internet

Job description

TD Canada Trust, a division of The Toronto-Dominion Bank, is seeking a Personal Banking Associate at our Montre9al branch. Join a frontline team delivering a broad range of customer service transactions and financial guidance to existing and prospective TD customers.

In this role you will engage customers, assess needs, connect them with the right specialist, educate on digital banking, and support branch operations.