Branch Leader: Coach Teams & Elevate Service

TD; St. Catharines; On-site; CAD 66,000 - 94,000; Full time

Job summary

TD Canada Trust in St. Catharines, Ontario, is seeking an Assistant Branch Manager to lead and coach frontline staff toward operational excellence and professional development.

You will ensure compliant delivery of credit and investment solutions while fostering an inviting, customer-centric branch environment. The role emphasizes team mentoring, scheduling accuracy, and collaboration with TD partners to meet customer needs, while upholding regulatory requirements and TD's Legendary Experience

Qualifications

• Undergraduate degree and/or over 4 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• Extensive knowledge of team, process, and risk management along with advanced understanding of the business
• Proficiency in productivity tools and software tools including MS Office, and internet application.
• Strong communication skills to liaise with customers, employee and cross functional teams.
• A thorough and accurate decision maker who can exercise good judgement skills when working with confidential information
• A dynamic leader with demonstrated experience working in a fast-paced work environment through strong communication, planning and time management skills
• Good communicator with go-getter attitude

Responsibilities

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank
• Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines
• Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies
• Mentor a team on advice-giving strategies and delivering effective customer experience
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling
• Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter expertise with the team members while coordinating team activities effectively
• Work closely with TD partners to help customers meet their financial needs in the best suited manner
• Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken
• Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD.

Skills

Team leadership

Customer service

Communication

Decision making

Time management

Education

Undergraduate degree or equivalent

Branch Compliance Officer (BCO) & IFIC/CSC

Tools

MS Office

Job description

TD Canada Trust in St. Catharines, Ontario, is seeking an Assistant Branch Manager to lead and coach frontline staff toward operational excellence and professional development.

You will ensure compliant delivery of credit and investment solutions while fostering an inviting, customer-centric branch environment. The role emphasizes team mentoring, scheduling accuracy, and collaboration with TD partners to meet customer needs, while upholding regulatory requirements and TD's Legendary Experience