Branch Manager: Customer Experience & Growth

Cari; Regina; Hybrid; CAD 110,000 - 155,000; Full time

Job summary

TD Canada Trust is seeking a Branch Manager to lead a medium-sized team and deliver an exceptional customer experience at our Regina branch. You will mentor staff, promote TD's services, and ensure compliance while driving results.

You will oversee customer solutions, complex branch operations, and community involvement, aligning with One TD to build lasting relationships and achieve business goals.

Qualifications

• Undergraduate degree and/or over 5 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Strategic thinker with knowledge of investing, credit processes, and TD policies.
• Proficiency in MS Office and internet applications.
• Strong communication and discretion with confidential information.
• Proven leadership with negotiation and problem-solving skills.

Responsibilities

• Mentor the team on banking solutions and customer experience.
• Promote TD's image and engage with the community.
• Understand customer needs and provide appropriate solutions.
• Escalation point for branch issues and complex matters.
• Oversee complex administrative duties for mutual funds and real estate secured credit.
• Ensure optimal employee scheduling.
• Develop and implement business development strategies within budget.
• Ensure accuracy of customer transactions per TD policies.
• Mentor on One TD solutions and build lasting relationships.
• Coordinate with Wealth and Business Banking on processes and regulations.

Skills

Leadership

Communication

Strategic thinking

Decision making

Discretion with confidential info

Education

Undergraduate degree

IFIC or CSC Course

Tools

MS Office

Internet applications

Job description

TD Canada Trust is seeking a Branch Manager to lead a medium-sized team and deliver an exceptional customer experience at our Regina branch. You will mentor staff, promote TD's services, and ensure compliance while driving results.

You will oversee customer solutions, complex branch operations, and community involvement, aligning with One TD to build lasting relationships and achieve business goals.