Assistant Branch Manager II - St. Catharines, Welland & Niagara Falls Ontario

TD Bank; St. Catharines; On-site; CAD 66,000 - 94,000; Full time

Job summary

TD Canada Trust is seeking an Assistant Branch Manager in St. Catharines to inspire a positive customer and employee experience while delivering complex credit and investment solutions. You will guide advisory and frontline staff to achieve operational excellence and personal development objectives.

You will mentor the team on advice strategies, maintain inviting branch spaces, and coordinate activities to ensure regulatory compliance and superior service.

Qualifications

• Undergraduate degree or equivalent with relevant banking experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Strong knowledge of team, process, and risk management and regulatory requirements.
• Proficiency with productivity tools and MS Office.
• Excellent communication skills with customers and teams.
• Ability to make sound judgments with confidential information.
• Proven leadership in fast-paced environments.

Responsibilities

• Lead teams in completing investment and unsecured credit compliance transactions and related activities.
• Coach advisory and frontline staff on resolving customer complaints per guidelines.
• Resolve operational and high-risk issues and ensure regulatory compliance.
• Mentor team on advice-giving strategies and customer experience.
• Ensure branch spaces are inviting and compliant with standards.
• Manage scheduling to meet customer demand and regulatory needs.
• Share knowledge and coordinate team activities to deliver Legendary Experience.
• Collaborate with TD partners to meet customers' financial needs appropriately.
• Provide ongoing feedback to improve processes and efficiency while upholding codes of conduct.

Skills

Team leadership

Risk management

MS Office

Communication

Time management

Decision making

BDC/Regulatory knowledge

Education

Undergraduate degree

Branch Compliance Officer (BCO)

IFIC or CSC Course

Tools

MS Office

Job description

Work Location: St. Catharines, Ontario, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $66,200 - $93,500 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you inspire a team in building a positive customer and employee experience while ensuring effective delivery of complex credit and investment solutions? Is it fun guiding a team to provide professional financial advice and help customers with their goals and key life events?

As an Assistant Branch Manager , you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development objectives.

In this role, you would:

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank
• Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines
• Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies
• Mentor a team on advice-giving strategies and delivering effective customer experience
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling
• Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter expertise with the team members while coordinating team activities effectively
• Work closely with TD partners to help customers meet their financial needs in the best suited manner
• Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken
• Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD.

Job Requirements:

• Undergraduate degree and/or over 4 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• Extensive knowledge of team, process, and risk management along with advanced understanding of the business
• Proficiency in productivity tools and software tools including MS Office, and internet application.
• Strong communication skills to liaise with customers, employee and cross functional teams.
• A thorough and accurate decision maker who can exercise good judgement skills when working with confidential information
• A dynamic leader with demonstrated experience working in a fast-paced work environment through strong communication, planning and time management skills.
• Good communicator with go-getter attitude

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking c