Bourque Auto Sales-Service Advisor

Jobs In Cochrane; Northeastern Ontario; On-site; CAD 26,000 - 34,000; Full time

Job summary

Bourque Auto Sales in Ontario is seeking a Service Advisor to coordinate service and warranty work with our certified technicians, ensuring smooth workflow and timely customer updates.

You will schedule repairs, process warranty claims, and communicate clearly with customers while maintaining shop organization and safety standards.

Experience with motorsports and marine equipment is valued, and bilingual English/French is an asset.

Qualifications

• Experience with recreational motorsports and marine equipment.
• Mechanically inclined and detail-oriented.
• Flexible hours and reliable.
• Bilingual French and English is a plus.
• Strong communication and computer skills.

Responsibilities

• Schedule service and warranty repairs for customers.
• Look up parts in electronic parts catalogue.
• Handle customer inquiries on warranty and service repairs.
• Communicate with and update customers on repairs.
• Process warranty claims.
• Adhere to workplace safety policies and keep the shop organized.

Skills

Motor sports knowledge

Mechanical inclination

Customer service

Attention to detail

Bilingual French/English

Team player

Valid driver’s license

Communication skills

Computer skills

Tools

Parts catalogue lookup

Job description

Bourque Auto Sales has an immediate opening for a Service Advisor to join our growing dealership.

Working hand in hand with our certified service technicians, the successful applicant will be primarily responsible to schedule service and warranty repairs, process warranty claims, and keep a smooth workflow for the shop. We strive on providing the best possible customer service experience and this will be a crucial role in this position. Keeping customers updated throughout the servicing of their unit will be key in this role.

SALARY

$19.00 to $25.00 per hour
(To be based on relevant experience and qualifications)

SCHEDULE

• Monday to Friday (8:30am to 5:30pm)
• Saturday (1 every 2 or 3 weeks during our winter hours schedule)

JOB DUTIES (BUT NOT LIMITED TO):

• Scheduling service and warranty repairs for customers
• Looking up parts in the electronic parts catalogue (microfiche) and the catalogues/parts books
• Handling customer inquiries on warranty and service repairs
• Communicating with and updating customers on their repairs
• Processing warranty claims
• Adhere to workplace safety policies, regulations and compliances
• Keeping the shop organized and clean

REQUIREMENTS / QUALIFICATIONS:

• Knowledge and experience with recreational motorsports and marine equipment is a must
• Must be mechanically inclined
• Reliable and willing to work flexible hours
• Attention to detail, strong organizational and customer service skills
• Bilingual (French and English) would be an asset
• Ability to work in a team environment
• Valid driver's license
• Excellent communication skills and computer skills