Booking & Scheduling Clerk Heart Health

Vancouver Island Health Authority; Victoria; On-site; CAD 33,000 - 47,000; Part time

Job summary

Vancouver Island Health Authority in Victoria, BC, is seeking a casual Scheduling Clerk to support diagnostic and medical appointment bookings. You will prioritize requests, coordinate with physicians, and ensure accurate patient documentation.

Responsibilities include reviewing patient history, arranging schedules across multiple sites, and communicating clearly with teams to resolve conflicts. Experience with medical terminology and fast keyboarding (≈45 wpm) is preferred; shifts

Qualifications

• Grade 12 plus two years' related experience or an equivalent combo of education, training and experience.

Responsibilities

• Receive and process booking requests for diagnostic and medical procedures.
• Schedule appointments and determine priority by reviewing patient information.
• Coordinate with Physician Offices and partner departments to address scheduling conflicts.
• Prepare patient charts and ensure all required documentation is provided.

Skills

Medical terminology

Typing 45 wpm

Communication skills

Interpersonal skills

Education

Grade 12 + 2 years related experience

Job description

Work Area (FBA Only)

Multi-Site

Yes

Travel Requirement

Shift Start Time/End Time

0600-1400/0700-1500

Days Off

Vacancy Type

Casual

Salary Range (Hourly Rate)

$29.24 - $29.24

Paid FTE

0

Worked BI-WEEKLY HOURS

0

Planned Start Date

Apr. 6 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or designate, receives and processes booking requests for diagnostic and medical treatment procedures. Determines appointment priority and schedules patients using appropriate electronic scheduling application. Works closely with Physician / Surgeon Offices, and partner departments to identify and address any scheduling conflicts. Ensures all required documentation is provided and prepares patient charts in accordance with established procedures and guidelines.

Schedules appointments and booking times, determining priority by reviewing and evaluating patient information such as patient history, test results and pertinent reports, in consultation with other modalities and departments.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

• Knowledge of medical terminology.
• Ability to keyboard at 45 wpm
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.