BOH Supervisor

Chick-fil-A; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With A Chick-fil-A Op.

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A is seeking a Back of House Supervisor to support restaurant leadership in daily BOH operations and ensure consistent preparation of high-quality food. The role provides direction and feedback to BOH Team Members while maintaining cleanliness and safety standards, and may include opening/closing tasks as needed.

The BOH Supervisor collaborates with Front of House and leadership to ensure smooth operations and an exceptional guest experience, upholding Chick-fil-A standards.

Qualifications

• Supervising Back of House team members during assigned shifts.
• Ensuring food safety and sanitation standards.
• Coaching and providing feedback to team members.
• Opening and closing responsibilities as assigned.
• Maintaining efficiency and adherence to recipes and portion standards.

Responsibilities

• Supervise Back of House Team Members during shifts to ensure efficient kitchen operations.
• Prepare, assemble, and cook items per recipes and portions while maintaining quality.
• Ensure compliance with food safety, sanitation, and company policies.
• Coordinate kitchen workflow to meet speed of service targets.
• Provide leadership, coaching, and performance feedback to team members.

Job description

As a Back of House (BOH) Supervisor, the Employee is responsible for supporting restaurant leadership in the daily operation of the Back of House and ensuring the consistent preparation of high-quality food in accordance with Company standards. The BOH Supervisor provides direction, coaching, and oversight to Back of House Team Members during assigned shifts, maintains operational, food safety, and cleanliness standards, and supports the achievement of restaurant goals. In the absence of a Manager, the BOH Supervisor may be assigned opening and closing responsibilities in accordance with established procedures.

Duties and responsibilities include, but are not limited to:

• Supervising and supporting Back of House Team Members during assigned shifts to ensure efficient and effective kitchen operations.

• Preparing, assembling, and cooking food items in accordance with established recipes, portion standards, quality expectations, and Company procedures while ensuring consistency across all products.

• Ensuring all food and beverage items are prepared in accordance with Company recipes, procedures, quality standards, and food safety requirements.

• Monitoring food quality, presentation, and order accuracy to ensure Team Members consistently follow preparation standards and guest order specifications.

• Coordinating kitchen workflow to maintain operational efficiency, product availability, and established speed of service objectives.

• Maintaining cleanliness, organization, and sanitation standards throughout all kitchen areas, equipment, storage areas, and workstations at all times.

• Ensuring compliance with all food safety, workplace health and safety, sanitation, and Company policies and procedures while promoting a safe working environment.

• Assisting with receiving, storing, rotating, and stocking food products and supplies to maintain inventory accuracy and product quality.

• Assisting with opening and closing procedures, including equipment setup and shutdown, completing operational checklists, securing designated areas, and ensuring the kitchen is prepared for the next shift.

• Providing leadership, coaching, direction, and constructive feedback to Back of House Team Members while fostering a positive, respectful, and accountable work environment.

• Assisting with the training and onboarding of new Team Members and supporting their ongoing development through coaching and performance feedback.

• Monitoring Team Member performance and communicating performance concerns, operational issues, food safety concerns, and policy violations to management as appropriate.

• Working collaboratively with Front of House leadership and other restaurant leaders to ensure smooth operations, timely service, and an exceptional guest experience.

• Responding to direction from restaurant leadership and supporting the implementation of operational initiatives, systems, and procedures.

• Leading by example through professionalism, integrity, reliability, attention to detail, and adherence to Company policies and operational standards.

• Performing production, preparation, cleaning, and other Back of House responsibilities alongside Team Members as required to support business needs.

• Performing other duties reasonably assigned by management that are consistent with the Employee's position and the operational needs of the business.

The Employee is expected to demonstrate professionalism, integrity, accountability, and leadership at all times while supporting operational excellence within the Back of House. The BOH Supervisor is responsible for maintaining high standards of food quality, safety, cleanliness, and team performance while contributing to a positive workplace culture and upholding the hospitality and operational standards of the restaurant.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.