Bilingual Tolls and Violations Specialist

Hertz-1; Toronto; On-site; CAD 28,000 - 37,000; Full time

Benefits offered by this job

Up to 40% off Hertz rentals

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs with Pension Plan

Employee Assistance Program

Educational Reimbursement & Discounts

Themed park tickets and gym discounts

Job summary

The Hertz Corporation in Toronto, Ontario is seeking an entry-level, full-time associate to process and pay parking, toll and traffic violation charges and to handle related customer service tasks during the rental period.

You will perform data entry, respond to inquiries, manage mail and office tasks, and support the Tolls and Violations team. Bilingual English/French is required; prior call center experience is an asset.

Qualifications

• Post secondary business administration, logistics and customer care is an asset.
• Previous call center experience is an asset.
• High degree of organizational skill, problem-solving, and prioritizing ability.
• Resourceful in researching information to assist with inquiries.
• Excellent written and verbal communication skills in both English and French.
• Ability to work with minimal supervision and within a team.
• Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software.

Responsibilities

• Process and pay parking, toll, and traffic violation online through municipal and provincial portals.
• Perform data entry and maintain accurate records when processing payments and customer refunds.
• Respond to internal and external inquiries in a timely and professional manner.
• Provide detailed responses to customers regarding parking, tolls, or traffic violations incurred during their rental period.
• General office administration tasks such as scanning, printing, document storage, ordering supplies, and inventory management.
• Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals, and coordinate with courier and postal services.
• Support the Tolls and Violations team and Supervisor with administrative tasks as assigned.

Skills

Communication skills

Bilingual English/French

Organizational skills

Data entry

Microsoft Office

Education

Post-secondary education in business administration/logistics/customer care

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Outlook

SharePoint

Job description

A Day in the Life:

This permanent full-time entry-level role involves managing the processing and payment of parking, toll and traffic violations. Customer service tasks involve corresponding with customers and preparing packages with details of infractions charges.

What You’ll Do:

• Process and pay parking, toll, and traffic violation online through municipal and provincial portals.
• Perform data entry and maintain accurate records when processing payments and customer refunds.
• Respond to internal and external inquiries in a timely and professional manner.
• Provide detailed responses to customers regarding parking, tolls, or traffic violations incurred during their rental period.
• General office administration tasks such as scanning, printing, document storage, ordering supplies, and inventory management.
• Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals, and coordinate with courier and postal services.
• Support the Tolls and Violations team and Supervisor with administrative tasks as assigned.

What We’re Looking For:

• Post secondary business administration, logistics and customer care is an asset.
• Previous call center experience is an asset.
• High degree of organizational skill, problem-solving, and prioritizing ability.
• Resourceful in researching information to assist with inquiries.
• Excellent written and verbal communication skills inboth English and French.
• Ability to work with minimal supervision and within a team.
• Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software.

Wage: 23.19/hr.

What You’ll Get:

• Up to 40% off any standard Hertz Rental.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs, including Pension Plan employer matching.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more.

We use AI-enabled tools to screen and/or assess applications against job-related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.

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About Us:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.