Part Time Rental Sales Agent

Hertz; Richmond; On-site; CAD 24,000 - 33,000; Part time

Job summary

Hertz at the Richmond airport is hiring a part-time Rental Sales Agent to deliver world-class customer service and drive sales of ancillary products and services. You will act as brand ambassador, helping customers with vehicle options and seamless rentals.

The role requires a high school diploma, at least one year of sales or customer service experience in a high-volume setting, and strong English communication skills. Weekend and holiday shifts may be required.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year sales or customer experience in high-volume environment.
• Passion for customer service and attention to detail.
• Proven strong sales and closing skills.
• Motivated to achieve and exceed targeted goals.
• Proficient in English; strong communication skills.

Responsibilities

• Sell ancillary products to enhance customer travel experience.
• Meet personal sales goals and support team goals.
• Provide world-class customer service by managing rentals/returns processes.
• Qualify and process rentals with accuracy.
• Communicate customer feedback for service improvement.
• Maintain appearance and professionalism.

Skills

Sales

Customer service

Closing skills

Communication

Time management

Typing

English

Education

High School Diploma or equivalent

Tools

CRM software

Job description

JOB DESCRIPTION

The part time

General Responsibilities

The part time Rental Sales Agent is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

The Key Responsibilities And Accountability Are

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
• Qualify and process customer rentals with accuracy and attention to detail.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Resolve customer issues and concerns professionally using effective customer service techniques.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

Wage: 20.68 per hour

Mandatory Requirements

Educational Background

High School Diploma or equivalent

Professional Experiences

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Passion for customer service and attention to detail – Goes the extra mile

Proven strong sales and closing skills and the ability to friendly, engaging manner

Motivated to achieve and exceed targeted goals

Knowledge

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Proficiency in English

Must Be Able To

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Physical Requirements

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.