Bilingual Tolls and Violations Specialist

Hertz-1

Toronto

On-site

CAD 26,000 - 38,000

Full time

8 days ago

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Benefits offered by this job

Up to 40% off Hertz Rentals

Paid Time Off

Pension Plan employer matching

Employee Assistance Program

Educational Reimbursement & Discounts

Theme Park Tickets, Gym Discounts &amp

Job summary

The Hertz Corporation is hiring for an entry-level, permanent full-time role focused on processing and paying parking, toll and traffic violations. You’ll handle data entry, respond to inquiries, and manage mail and records, supporting the Tolls and Violations team in a fast-paced environment.

You will communicate in English and French, and use MS Office while learning proprietary systems. Perks include PTO, retirement plans, and employee discounts. Location: Etobicoke, ON.

Qualifications

Post secondary business administration, logistics and customer care is an asset.
Previous call center experience is an asset.
High degree of organizational skill, problem-solving, and prioritizing ability.
Resourceful in researching information to assist with inquiries.
Excellent written and verbal communication skills in both English and French.
Ability to work with minimal supervision and within a team.
Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software.

Responsibilities

Process and pay parking, toll, and traffic violations online through municipal and provincial portals.
Perform data entry and maintain accurate records for payments and refunds.
Respond to inquiries in a timely and professional manner.
Provide detailed responses to customers regarding infractions incurred during rentals.
General office administration tasks (scanning, printing, filing, inventory).
Receive, sort, and distribute mail and packages, coordinate with couriers.

Skills

Call center experience

Data entry

Microsoft Office

Written and verbal English & French

Organizational skills

Problem-solving

Teamwork

Proprietary software learning

Education

Post-secondary business administration / logistics / customer care asset

Tools

Word

Excel

Teams

Outlook

SharePoint

Job description

This permanent full-time entry-level role involves managing the processing and payment of parking, toll and traffic violations. Customer service tasks involve corresponding with customers and preparing packages with details of infractions charges.

What You’ll Do:

Process and pay parking, toll, and traffic violation online through municipal and provincial portals.
Perform data entry and maintain accurate records when processing payments and customer refunds.
Respond to internal and external inquiries in a timely and professional manner.
Provide detailed responses to customers regarding parking, tolls, or traffic violations incurred during their rental period.
General office administration tasks such as scanning, printing, document storage, ordering supplies, and inventory management.
Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals, and coordinate with courier and postal services.
Support the Tolls and Violations team and Supervisor with administrative tasks as assigned.

Wage: 23.19/hr

What We’re Looking For:

Post secondary business administration, logistics and customer care is an asset
Previous call center experience is an asset.
High degree of organizational skill, problem-solving, and prioritizing ability.
Resourceful in researching information to assist with inquiries.
Excellent written and verbal communication skills inboth English and French.
Ability to work with minimal supervision and within a team.
Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software.

What You’ll Get:

Up to 40% off any standard Hertz Rental
Paid Time Off
Retirement programs, including Pension Plan employer matching
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

We use AI‑enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.
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About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Job Info