Bilingual Toll & Violations Specialist

Hertz-1; Toronto; On-site; CAD 28,000 - 37,000; Full time

Benefits offered by this job

Up to 40% off Hertz rentals

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs with Pension Plan

Employee Assistance Program

Educational Reimbursement & Discounts

Themed park tickets and gym discounts

Job summary

The Hertz Corporation in Toronto, Ontario is seeking an entry-level, full-time associate to process and pay parking, toll and traffic violation charges and to handle related customer service tasks during the rental period.

You will perform data entry, respond to inquiries, manage mail and office tasks, and support the Tolls and Violations team. Bilingual English/French is required; prior call center experience is an asset.

Qualifications

• Post secondary business administration, logistics and customer care is an asset.
• Previous call center experience is an asset.
• High degree of organizational skill, problem-solving, and prioritizing ability.
• Resourceful in researching information to assist with inquiries.
• Excellent written and verbal communication skills in both English and French.
• Ability to work with minimal supervision and within a team.
• Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software.

Responsibilities

• Process and pay parking, toll, and traffic violation online through municipal and provincial portals.
• Perform data entry and maintain accurate records when processing payments and customer refunds.
• Respond to internal and external inquiries in a timely and professional manner.
• Provide detailed responses to customers regarding parking, tolls, or traffic violations incurred during their rental period.
• General office administration tasks such as scanning, printing, document storage, ordering supplies, and inventory management.
• Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals, and coordinate with courier and postal services.
• Support the Tolls and Violations team and Supervisor with administrative tasks as assigned.

Skills

Communication skills

Bilingual English/French

Organizational skills

Data entry

Microsoft Office

Education

Post-secondary education in business administration/logistics/customer care

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Outlook

SharePoint

Job description

The Hertz Corporation in Toronto, Ontario is seeking an entry-level, full-time associate to process and pay parking, toll and traffic violation charges and to handle related customer service tasks during the rental period.

You will perform data entry, respond to inquiries, manage mail and office tasks, and support the Tolls and Violations team. Bilingual English/French is required; prior call center experience is an asset.