Customer Service Instant Return Representative

Hertz; Edmonton; Hybrid; CAD 23,000 - 28,000; Full time

Benefits offered by this job

Discounts on Hertz rentals

Medical, Dental & Vision plan options

Retirement programs with employer-m...

Employee Assistance Program

Educational Reimbursement & Discounts

Job summary

Hertz is hiring a Full Time Instant Return Representative at our Edmonton airport location. You will be the brand ambassador, delivering fast, courteous service as customers return vehicles, while following Hertz policies and procedures.

Responsibilities include managing the return process, inspecting cars for damage, collecting applicable charges, and handling inquiries with ownership and accountability. A valid driver's license is required.

Qualifications

• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Strong customer-relations mindset with ownership.
• Valid driver's license and clean driving record.

Responsibilities

• Manage vehicle return process in line with Hertz policies.
• Resolve customer issues professionally and efficiently.
• Inspect vehicles for damage and document findings.
• Collect damage costs per policy and close rentals accordingly.
• Provide directions and assist customers as needed.
• Ensure accurate final invoices and explain charges.
• Record incident reports and report to management.

Skills

Communication

Multitasking

Customer service

Ownership & accountability

Driver's license

Job description

Wage: $17.25/hr

Job Description:

The Full Time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

Responsibilities:

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz's policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
• Collecting damage costs for minor damages as outlined by company policy and procedures.
• Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.
• Providing directions in a courteous and expeditious manner.
• Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
• Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
• Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
• Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
• Providing customer with final invoice and explaining all charges in a courteous manner.
• Performing any other related duties as assigned by management.

Qualifications:

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. Display a high level of ownership, accountability, and initiative. A valid driver license is required and a clean driver record.

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental
• Discounted Travel, gym membership and Food
• Career Growth with hands-on learning
• Medical, Dental & Vision plan options
• Retirement programs, including voluntary pension plan with employer matching
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts

We use AI-enabled tools to screen and/or assess applications against job-related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.