Developer - AI

Altis Technology; Montreal (administrative region); On-site; CAD 28,000 - 39,000; Part time

Job summary

Altis Technology in Montreal is seeking a bilingual Office Technology Support professional for a 2-month on-site contract. You will provide hands-on tech support to employees, set up PCs for new hires, and help users with hardware, software and connectivity issues.

You will support Windows, Mac, iOS and Android devices, Office 365 apps, email and network access, while managing incidents and requests with SLAs. Strong FR/EN communication and customer-focused approach are required.

Qualifications

• 1+ year of technical experience supporting hardware and networked applications.
• 1+ year of formal Computer Science education or equivalent training.
• Hands-on experience with Windows, Mac, iOS and Android operating systems.
• Experience troubleshooting laptops and printers, plus proficiency with office productivity applications.
• Knowledge of incident, request and asset management processes, including ITIL methodology, SLAs and KPIs.
• Strong French and English communication skills, with a customer-focused and collaborative approach.

Responsibilities

• Build and configure PCs for new hires and support asset and inventory management.
• Troubleshoot Windows, Mac, iOS and Android devices, laptops, printers.
• Support Office 365 applications, email, network connectivity, remote access and wireless technology.
• Manage multiple incidents and service requests while working toward established response times, SLAs and KPIs.
• Provide clear technical guidance to users with varying levels of technical knowledge.
• Identify opportunities to improve processes through simplification, automation and issue prevention.
• Occasionally support after-hours troubleshooting, deployments or other offices as required.

Skills

Windows

Mac

iOS

Android

Printer support

Office 365

ITIL

Bilingual FR/EN

Customer-focused

Education

CS coursework

Tools

ITSM tools

Job description

Location: Montreal, QC, On-site
Language: Bilingual French and English, strong written and spoken communication required
Duration: 2-month contract

About the Opportunity

We're looking for a Bilingual Office Technology Support professional to join a collaborative technology team within a leading professional services environment. You'll provide hands-on support to employees, helping ensure they have the technology, tools and guidance they need to stay productive.

This is a people-facing technical role where you'll build relationships with users while solving a variety of hardware, software and connectivity issues. From setting up PCs for new hires to troubleshooting day-to-day technology challenges, you'll play an important part in creating a positive end‑user experience.

Whats In It for You

You'll gain exposure to a complex technology environment while working alongside experienced technology professionals. This is an opportunity to strengthen your troubleshooting skills, work with a broad range of devices and applications, and continue learning in a workplace that values collaboration, customer service and continuous improvement.

Your Responsibilities

You'll build and configure PCs for new hires and support asset and inventory management.
You'll troubleshoot Windows, Mac, iOS and Android devices, laptops, printers and other hardware.
You'll support Office 365 applications, email, network connectivity, remote access and wireless technology.
You'll manage multiple incidents and service requests while working toward established response times, SLAs and KPIs.
You'll provide clear technical guidance to users with varying levels of technical knowledge.
You'll identify opportunities to improve processes through simplification, automation and issue prevention.
You'll occasionally support after‑hours troubleshooting, deployments or other offices as required.

Skills and Qualifications

1+ year of technical experience supporting hardware and networked applications in a large environment.
1+ year of formal Computer Science education or equivalent training.
Hands-on experience with Windows, Mac, iOS and Android operating systems.
Experience troubleshooting laptops and printers, plus proficiency with office productivity applications.
Knowledge of incident, request and asset management processes, including ITIL methodology, SLAs and KPIs.
Strong French and English communication skills, with a customer-focused and collaborative approach.
Strong problem-solving, organization and time-management skills, with the ability to manage multiple priorities independently.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.