Bilingual Tech Support Specialist (EN/ES) – GPS & Devices

PosiTrace; Vancouver; On-site; CAD 43,200 - 52,800; Full time

Job summary

A technology solutions company in Metro Vancouver is hiring a Bilingual Technical Support Specialist (English/Spanish). This role involves providing technical support and troubleshooting GPS Tracking hardware and software for customers across Canada, the USA, and Mexico. Candidates should have 3-5 years of support experience, excellent communication skills in both English and Spanish, and a relevant degree. The position offers a full-time schedule, Monday to Friday, with a base salary of CA$48,000 annually.

Qualifications

• 3–5 years of experience in Helpdesk or Technical Support roles.
• Familiarity with Service Level Agreements (SLAs).
• High level of initiative and ability to work independently.

Responsibilities

• Provide telephone and online technical support to customers.
• Diagnose and troubleshoot GPS Tracking hardware and software issues.
• Document all activities in the support ticketing system.
• Build lasting relationships through excellent customer service.

Skills

Helpdesk or Technical Support experience

Electronics knowledge

Ability to diagnose and troubleshoot software and hardware

Knowledge of camera systems, networks, and connectivity

Excellent customer service skills

Strong communication skills in English and Spanish

Organizational and time management skills

Education

Bachelor’s degree in Information Technology, Electronics, or Engineering

Job description

A technology solutions company in Metro Vancouver is hiring a Bilingual Technical Support Specialist (English/Spanish). This role involves providing technical support and troubleshooting GPS Tracking hardware and software for customers across Canada, the USA, and Mexico. Candidates should have 3-5 years of support experience, excellent communication skills in both English and Spanish, and a relevant degree. The position offers a full-time schedule, Monday to Friday, with a base salary of CA$48,000 annually.