Bilingual Dispatcher (EN/ES): Dynamic Scheduling & Support

ManpowerGroup, Inc.; Mississauga; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Training provided on company systems

Stable, full-time schedule

Job summary

ManpowerGroup, Inc. in Mississauga, ON seeks a bilingual Dispatcher (English/Spanish) to support daily scheduling and field service coordination. The role emphasizes clear bilingual communication, strong organization, and quick decision-making under pressure.

The position manages 70+ service appointments, adjusts schedules for delays, verifies payment arrangements, and assists technicians with language-related communications. It is a full-time role with training and growth opportunities.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Experience in dispatching, field service coordination, scheduling, or similar high-volume customer service.
• Ability to manage multiple priorities and make quick decisions under pressure.
• Excellent communication and problem-solving skills with attention to detail.
• Comfort enforcing company policies and learning new systems quickly.

Responsibilities

• Manage and monitor daily schedules for 70+ service appointments, ensuring efficient routing and on-time service delivery.
• Adjust schedules as needed due to traffic delays, job duration changes, technician availability, or urgent customer requests.
• Verify payment arrangements before installations and communicate payment-related requirements to technicians.
• Assist technicians with payment processing and customer communication when language barriers arise.
• Assign jobs to field technicians based on skill set and service type, while monitoring routes and mileage to maximize efficiency.

Skills

Bilingual English/Spanish

Dispatching experience

Prioritization under pressure

Communication

Policy enforcement & quick learning

Job description

ManpowerGroup, Inc. in Mississauga, ON seeks a bilingual Dispatcher (English/Spanish) to support daily scheduling and field service coordination. The role emphasizes clear bilingual communication, strong organization, and quick decision-making under pressure.

The position manages 70+ service appointments, adjusts schedules for delays, verifies payment arrangements, and assists technicians with language-related communications. It is a full-time role with training and growth opportunities.