Bilingual Tech Support Specialist — Connectivity & Solutions

Xplore Inc.; Fredericton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation package

Bilingual premium $3.00/hour

Bonus incentive up to $2,800 annually

Health and dental benefits

RRSP matching

Training and career development

Job summary

Xplore Inc. is seeking a bilingual Technical Support Specialist to join our growing team in Canada. You will diagnose and resolve technical challenges for customers, focusing on connectivity, email, and product-related issues while identifying opportunities to recommend Xplore’s services.

In a fast‑paced environment, you will collaborate with internal teams, document and track tickets, stay current on technology, and uphold service and sales targets through client‑focused solutions.

Qualifications

• Bilingual French/English with clear, professional communication.
• Post-secondary education in a related field or equivalent experience.
• Experience in a contact centre or strong customer service
• Knowledge of technical support methodologies and troubleshooting.
• Solid computer proficiency to analyze technical problems and deliver timely solutions.

Responsibilities

• Troubleshoot internet/network connectivity and email with customers.
• Escalate and collaborate with internal teams to resolve complex issues.
• Document, prioritize, and track tickets for timely resolution.
• Stay current on Xplore products and industry advancements.
• Promote and sell Xplore products by understanding customer needs.
• Maintain accurate customer records across systems.
• Support reporting and administrative activities to meet standards.
• Meet service, quality, and sales targets.

Skills

Bilingual (French/English)

Customer service

Technical troubleshooting

Communication skills

Self-motivated

Education

Post-secondary education in related field

Tools

Microsoft Windows

macOS

Linux

CRM systems

Job description

Xplore Inc. is seeking a bilingual Technical Support Specialist to join our growing team in Canada. You will diagnose and resolve technical challenges for customers, focusing on connectivity, email, and product-related issues while identifying opportunities to recommend Xplore’s services.

In a fast‑paced environment, you will collaborate with internal teams, document and track tickets, stay current on technology, and uphold service and sales targets through client‑focused solutions.