Spanish Speaking Technical Support Specialist (SaaS)

PosiTrace; Vancouver; On-site; CAD 43,200 - 52,800; Full time

Job summary

A technology solutions company in Metro Vancouver is hiring a Bilingual Technical Support Specialist (English/Spanish). This role involves providing technical support and troubleshooting GPS Tracking hardware and software for customers across Canada, the USA, and Mexico. Candidates should have 3-5 years of support experience, excellent communication skills in both English and Spanish, and a relevant degree. The position offers a full-time schedule, Monday to Friday, with a base salary of CA$48,000 annually.

Qualifications

• 3–5 years of experience in Helpdesk or Technical Support roles.
• Familiarity with Service Level Agreements (SLAs).
• High level of initiative and ability to work independently.

Responsibilities

• Provide telephone and online technical support to customers.
• Diagnose and troubleshoot GPS Tracking hardware and software issues.
• Document all activities in the support ticketing system.
• Build lasting relationships through excellent customer service.

Skills

Helpdesk or Technical Support experience

Electronics knowledge

Ability to diagnose and troubleshoot software and hardware

Knowledge of camera systems, networks, and connectivity

Excellent customer service skills

Strong communication skills in English and Spanish

Organizational and time management skills

Education

Bachelor’s degree in Information Technology, Electronics, or Engineering

Job description

Bilingual Technical Support Specialist English/Spanish

Join to apply for the Bilingual Technical Support Specialist English/Spanish role at PosiTrace

Base pay range

CA$48,000.00/yr - CA$48,000.00/yr

Responsibilities

• Provide telephone and online technical support to existing customers in Canada, USA and Mexico, diagnosing and troubleshooting GPS Tracking hardware and software issues.
• Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved.
• Identify, analyze, and resolve customer technical problems efficiently.
• Document all inbound and outbound activities in the support ticketing system.
• Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism.
• Communicate clearly and effectively, adapting to the user’s technical level.
• Demonstrate a high level of initiative, suggesting improvements or solutions proactively.

Skills required

• Experience: 3–5 years in Helpdesk or Technical Support roles providing services to external customers.
• Electronics knowledge.
• Ability to diagnose and troubleshoot both software and hardware issues.
• Knowledge of camera systems, networks, and connectivity (LAN/Wi‑Fi/cellular) is a plus.

Soft Skills / Customer Service

• Excellent customer service skills, including patience, empathy, and professionalism.
• Strong communication skills (English and Spanish, spoken and written).
• Take ownership of issues and follow through until resolution.
• Urgency to resolve problems and a proactive mindset.
• High level of initiative and ability to work independently.

Other Skills

• Familiarity with SLAs (Service Level Agreement).
• Strong organizational and time management skills with attention to detail.

Education

• Bachelor’s degree in Information Technology, Electronics, or Engineering.

Terms of Employment

• Full‑time role.
• Monday to Friday.