Bilingual Supervisor

ManpowerGroup, Inc.; Victoria; A distancia; CAD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work with flexible scheduling

Diversity and inclusion culture

Ethical standards and commitment to DE

Descripción de la vacante

ManpowerGroup, Inc. is seeking a Bilingual Supervisor to lead a Customer Service team in Victoria, BC, with remote work options.

The role emphasizes QA monitoring, performance development, and adherence to schedules across departments. The ideal candidate will have 2+ years of supervisory experience, bilingual English/French, and a background in contact centre operations, along with proficiency in MS Office.

Formación

• 2+ years of experience supervising an operational unit with at least 15 employees.
• Bilingual in English & French.
• Reliability Clearance & clear background check.
• Post-secondary education in business administration, human relations, or public administration.
• In-depth knowledge of contact centre operations and employee engagement principles.
• Proficiency in MS Office suite (Word, Excel, PowerPoint).

Responsabilidades

• Provide leadership to ensure Quality Assurance goals are met and monitor and report on checks for each employee monthly.
• Initiate appropriate timing and phases of the performance management continuum to support team development.
• Ensure compliance with daily, weekly, and monthly workflow schedules across departments.
• Investigate and resolve employee and client escalations related to policies or procedures.
• Report system failures and implement temporary process changes to meet service level requirements.

Conocimientos

Leadership

Communication

Problem solving

Bilingual English & French

Educación

Post-secondary education in business administration, human relations, or public administration

Herramientas

MS Office (Word, Excel, PowerPoint)

Descripción del empleo

Our client, a leading organization in the contact center industry, is seeking a Bilingual Supervisorto join their team. As a Bilingual Supervisoryou will be part of the Customer Service Department supporting the Contact Center Operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Bilingual Supervisor

Location: Victoria, BC (Remote work)

Pay Range: 30.97 per hour

What's the Job?

• Provide leadership to ensure Quality Assurance goals are met, monitoring, tracking, and reporting on a designated number of checks for each employee monthly.
• Initiate appropriate timing and phases of the performance management continuum to support team development.
• Ensure compliance with daily, weekly, and monthly workflow schedules across departments.
• Investigate and resolve employee and client escalations related to business policies or procedures.
• Report system failures immediately and implement temporary process changes to meet service level requirements.

What's Needed?

• Minimum of 2 years’ experience supervising an operational unit with at least 15 employees.
• Bilingual in English & French.
• Reliability Clearance & clear background check.
• Post-secondary education in business administration, human relations, or public administration.
• In-depth knowledge of contact centre operations and employee engagement principles.
• Proficiency in MS Office suite: Word, Excel, PowerPoint, etc.

What's in it for me?

• Opportunity to lead and develop a dynamic team in a supportive environment.
• Work remotely with flexible scheduling options.
• Engage in meaningful work that impacts customer satisfaction and operational excellence.
• Be part of a diverse and inclusive workplace committed to employee growth.
• Contribute to a company recognized for its ethical standards and commitment to diversity.