Quality Control Agent

ManpowerGroup, Inc.; Vancouver; À distance; CAD 33 000 - 47 000; Plein temps

Résumé du poste

ManpowerGroup, Inc. collaborates with a leading financial services organization to hire a Quality Control Agent. This remote-friendly role supports the Customer Service team within British Columbia.

The ideal candidate has 3+ years in customer service (finance preferred), 1–2 years in supervision, and strong bilingual English/French communication. You will conduct quality monitors, coach staff, analyze trends, and help implement improvements.

Qualifications

• Minimum of 3 years of customer service experience, preferably in the finance industry.
• 1-2 years of supervisory experience, with the ability to lead and motivate a diverse team.
• Excellent communication and writing skills in both French and English.
• Strong organizational skills and attention to detail.
• Ability to analyze performance data, identify operational opportunities, and implement continuous improvements.

Responsabilités

• Conduct Quality Monitors, Coaching, and Reporting to ensure high standards of customer service.
• Review quality trends to identify areas for improvement and best practices to maintain a Best in Class performance.
• Create and maintain training curriculum and oversee the publication of SOPs in the approved format.
• Monitor phone calls and electronic communications to ensure the customer experience exceeds expectations.
• Provide coaching, feedback, and support to team members, ensuring adherence to department guidelines and practices.

Connaissances

Customer service

Leadership

Bilingual English/French

Data analysis

Description du poste

Our client, a leading organization in the financial services industry, is seeking a Quality Control Agent to join their team. As a Quality Control Agent, you will be part of the Quality Assurance Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive mindset which will align successfully in the organization.

Job Title: Quality Control Agent
Location: British Columbia (Remote)
Pay Range: $29/hr
Shift: 9 AM to 6 PM, Monday to Friday

What's the Job?

• Conduct Quality Monitors, Coaching, and Reporting to ensure high standards of customer service.
• Review quality trends to identify areas for improvement and best practices to maintain a Best in Class performance.
• Create and maintain training curriculum and oversee the publication of SOPs in the approved format.
• Monitor phone calls and electronic communications to ensure the customer experience exceeds expectations.
• Provide coaching, feedback, and support to team members, ensuring adherence to department guidelines and practices.

What's Needed?

• Minimum of 3 years of customer service experience, preferably in the finance industry.
• 1-2 years of supervisory experience, with the ability to lead and motivate a diverse team.
• Excellent communication and writing skills in both French and English.
• Strong organizational skills and attention to detail.
• Ability to analyze performance data, identify operational opportunities, and implement continuous improvements.

What's in it for me?

• Opportunity to work in a fast-paced, customer-focused environment.
• Engage in meaningful work that impacts customer satisfaction and operational excellence.
• Develop your skills through ongoing training and professional growth.
• Be part of a diverse and inclusive team committed to excellence.
• Competitive pay rate with a structured work schedule.