Bilingual CSR - Hybrid

Bilingual Source; Burlington; Hybrid; CAD 50,000 - 56,000; Full time

Benefits offered by this job

Quarterly bonus up to 10%

Hybrid work after training

3 weeks vacation

7 paid personal days

Medical and dental benefits

$250 eyewear allowance

RRSP with 2% employee and 3% company</

Health Spending Account $750

Education allowance up to $400

Team learning opportunities

Job summary

Bilingual Source is seeking a Bilingual Customer Care Representative (French Required) in Canada. The role offers a hybrid work environment after an initial training period, with a focus on delivering exceptional customer experiences across product lines.

Compensation ranges from $50,000 to $56,000 CAD annually, plus a quarterly bonus opportunity. The position requires fluency in French and English and a customer‑centric mindset with strong problem solving.

Qualifications

• Fluent in French and English with strong verbal and written communication skills.
• 2+ years of customer service experience, preferably in call centers or high‑volume environments.
• Able to manage multiple priorities in a fast-paced setting.
• Strong computer and system navigation skills.
• Excellent attention to detail and organizational abilities.
• Customer-first mindset with strong problem-solving skills.
• Comfortable spending most of the day supporting customers by phone.
• Able to successfully complete a Criminal Record Check.

Responsibilities

• Respond to inbound calls from wholesale and retail inquiries as required.
• Process customer orders accurately and efficiently.
• Assist customers with product information, pricing, returns, and credits.
• Resolve customer concerns with professionalism and empathy.
• Maintain accurate customer records and documentation.
• Navigate multiple systems while handling a high volume of interactions.
• Deliver an outstanding customer experience on every interaction.
• Collaborate with teammates to support shared goals and continuous improvement.

Skills

Bilingual (French & English)

Customer service experience

Phone support

Attention to detail

Computer/system navigation

Job description

Bilingual Customer Care Representative (French Required)

Introduction

Are you a bilingual customer service professional who enjoys helping people, solving problems, and building a long‑term career with a global industry leader? Our client is seeking a Bilingual Customer Care Representative (French Required) to join their growing Customer Care team in a hybrid work environment.

This is an existing vacancy with immediate availability, offering an opportunity to join an established Canadian Customer Care team within a growing international organization.

If you are fluent in both French and English, thrive in a fast‑paced environment, and enjoy delivering exceptional customer experiences, we would love to hear from you.

Compensation: $50,000–$56,000 annually, plus quarterly bonus opportunity.

What You'll Do

As a Bilingual Customer Care Representative, you will become a trusted resource for customers by providing professional, friendly, and efficient support. You will assist customers with product information, order management, pricing inquiries, and issue resolution while working with multiple product lines in a collaborative team environment.

Following a comprehensive 4 to 6 week training program, you will transition into a hybrid work schedule that supports both collaboration and flexibility.

Responsibilities

• Respond to inbound customer calls from wholesale customers and retail inquiries as required.
• Process customer orders accurately and efficiently.
• Assist customers with product information, pricing, replacement parts, returns, and credits.
• Resolve customer concerns with professionalism and empathy.
• Maintain accurate customer records and documentation.
• Navigate multiple systems while managing a high volume of customer interactions.
• Deliver an outstanding customer experience on every interaction.
• Collaborate with teammates to support shared goals and continuous improvement.

Qualifications

• Fluent in both French and English, with excellent verbal and written communication skills.
• 2+ years of customer service experience, preferably within a call centre or other high‑volume customer‑facing environment.
• Comfortable managing multiple priorities in a fast‑paced environment.
• Strong computer and system navigation skills.
• Excellent attention to detail and organizational abilities.
• Customer‑first mindset with strong problem‑solving skills.
• Comfortable spending most of the day supporting customers by phone.
• Ability to successfully complete a Criminal Record Check.

Benefits

• Competitive annual salary of $50,000–$56,000, based on experience and qualifications.
• Quarterly bonus opportunity of up to 10% based on individual and company performance.
• Hybrid work environment following training.
• Monday to Friday schedule, 8:30 AM to 5:00 PM.
• Three weeks of vacation.
• Seven paid personal days.
• Comprehensive medical and dental benefits starting on your first day.
• $250 eyewear allowance every two years.
• RRSP program with employee contribution of 2% and company matching contribution of 3%.
• Annual Health Spending Account of $750.
• Up to $400 annually toward approved education and professional development.
• Supportive team environment with ongoing learning opportunities.

Why Work with Us

Joining our client means becoming part of a globally recognized organization that values its people and invests in their success. You will receive comprehensive training, opportunities to develop your skills, and access to internal career advancement as the Canadian team continues to grow.

This role offers the stability of an established international organization combined with the opportunity to build a rewarding long‑term career. If you enjoy helping customers, learning new products, and contributing to a collaborative team, this is an excellent opportunity to grow professionally while maintaining a healthy work‑life balance.

AI Disclosure

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.