Team Leader

ManpowerGroup, Inc.; Vancouver; A distancia; CAD 38.000 - 53.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leadership development

Growth opportunities

Team-oriented culture

Competitive pay

Descripción de la vacante

ManpowerGroup, Inc. is seeking a Team Leader to manage remote contact center teams in British Columbia. You will mentor staff, drive performance, and foster a positive work culture while ensuring service quality.

The role emphasizes coaching, recruitment support, and handling escalated customer calls in a fast-paced environment, with a focus on process improvements and leadership development.

Formación

• High School Diploma or GED; Associate or College Degree preferred.
• 1-2 years supervisory experience and 3 years customer service experience.
• Excellent communication and writing skills in English.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to lead diverse teams, identify operational improvements, and handle personnel issues professionally.

Responsabilidades

• Lead, mentor, and coach contact center teams to achieve exceptional performance
• Supervise an assigned team of contact center agents to meet and exceed brand targets
• Create a positive, engaging, and approachable team environment
• Support recruitment efforts and conduct performance reviews
• Manage daily contact center operations and handle escalated customer calls

Conocimientos

Supervisory experience

Customer service

English communication

Team leadership

Educación

High School Diploma or GED

Associate or College Degree preferred

Descripción del empleo

Job Title

Team Leader

Location

British Columbia (Remote)

Pay Range

$33/hr

Shift

8 AM to 5 PM, Monday through Friday

What's the Job?

• Lead, mentor, and coach contact center teams to achieve exceptional performance
• Supervise an assigned team of contact center agents to meet and exceed brand targets
• Create a positive, engaging, and approachable team environment
• Support recruitment efforts and conduct performance reviews
• Manage daily contact center operations and handle escalated customer calls

What's Needed?

• High School Diploma or GED; Associate or College Degree preferred
• 1-2 years of supervisory experience and 3 years of customer service experience
• Excellent communication and writing skills in English
• Strong organizational and multitasking abilities with attention to detail
• Ability to lead diverse teams, identify operational improvements, and handle personnel issues professionally

What's in it for me?

• Opportunity to develop leadership skills within a dynamic organization
• Work in a fast-paced, customer-focused environment
• Be part of a supportive team that values continuous improvement
• Contribute to a culture of excellence and service quality
• Competitive pay rate and a chance to grow within the company

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About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells