Bilingual Service Administrator – Invoicing & Dispatch

Alta Equipment Group; Dorval; On-site; CAD 42,000 - 54,000; Full time

Job summary

Alta Material Handling in Montreal, QC is seeking a full-time Service Administrator to support the service team at our Montreal branch. The role focuses on coordinating service work, invoicing, and ensuring timely communication with customers and technicians.

Responsibilities include logging technician time, processing service orders, handling invoices, coordinating third-party services, and assisting dispatch and the Service Manager as needed.

Qualifications

• Requires a high school diploma; college certification is a plus.

Responsibilities

• Communicate with customers on the status of service work and related items.
• Input technicians' time daily onto work orders for payroll.
• Complete and invoice service orders in a timely manner.
• Input invoices into customer systems/portals as required.
• Handle inbound calls regarding service invoice issues and resolutions.
• Arrange third-party services and issue purchase orders.
• Assist dispatch with customer calls as backup.
• Assist Service Manager as needed.
• Provide support on other tasks as they arise.

Skills

Diploma (HS)

College certification

Bilingual (French & English)

Excel

Computer skills

Communication

Work ethic

Organizational skills

Multitasking

Experience in similar role

Automotive/Forklift background

Language skills (reading/writing)

Math basics

Reasoning ability

Education

High School Diploma

College certification

Tools

Excel

Job description

Alta Material Handling in Montreal, QC is seeking a full-time Service Administrator to support the service team at our Montreal branch. The role focuses on coordinating service work, invoicing, and ensuring timely communication with customers and technicians.

Responsibilities include logging technician time, processing service orders, handling invoices, coordinating third-party services, and assisting dispatch and the Service Manager as needed.