Bilingual Customer Service and Communications Specialist

Boutique Place d'Armes; Quebec; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Paramedical services coverage

Gratuities

Group insurance benefits

Long-term care insurance

Subsidised public transportation

Job summary

Boutique Place d'Armes in Quebec City seeks an administrative assistant to support daily operations, answer inquiries, manage payments, and maintain client records. The role requires strong communication in both English and French and a friendly, professional approach.

You will develop and implement communication materials, assist in brochures and newsletters, train staff, and handle billing and receipts while delivering excellent customer service to clients.

Qualifications

• Bilingual work language required (English or French).
• Experience range: 3 years to less than 5 years is indicated in the job posting.

Responsibilities

• Develop communication strategies
• Evaluate communication strategies and programs
• Implement communication strategies and programs
• Produce informational materials to increase awareness of services available
• Train staff
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Skills

Bilingual

Education

No degree, certificate or diploma

Job description

Boutique Place d'Armes in Quebec City seeks an administrative assistant to support daily operations, answer inquiries, manage payments, and maintain client records. The role requires strong communication in both English and French and a friendly, professional approach.

You will develop and implement communication materials, assist in brochures and newsletters, train staff, and handle billing and receipts while delivering excellent customer service to clients.