Service Administrator

Alta Equipment Group; Dorval; On-site; CAD 42,000 - 54,000; Full time

Job summary

Alta Material Handling in Montreal, QC is seeking a full-time Service Administrator to support the service team at our Montreal branch. The role focuses on coordinating service work, invoicing, and ensuring timely communication with customers and technicians.

Responsibilities include logging technician time, processing service orders, handling invoices, coordinating third-party services, and assisting dispatch and the Service Manager as needed.

Qualifications

• Requires a high school diploma; college certification is a plus.

Responsibilities

• Communicate with customers on the status of service work and related items.
• Input technicians' time daily onto work orders for payroll.
• Complete and invoice service orders in a timely manner.
• Input invoices into customer systems/portals as required.
• Handle inbound calls regarding service invoice issues and resolutions.
• Arrange third-party services and issue purchase orders.
• Assist dispatch with customer calls as backup.
• Assist Service Manager as needed.
• Provide support on other tasks as they arise.

Skills

Diploma (HS)

College certification

Bilingual (French & English)

Excel

Computer skills

Communication

Work ethic

Organizational skills

Multitasking

Experience in similar role

Automotive/Forklift background

Language skills (reading/writing)

Math basics

Reasoning ability

Education

High School Diploma

College certification

Tools

Excel

Job description

Alta Material Handling is currently looking for a full-timeService Administrator for our Montreal, QC branch. The primary responsibilities of the position consist of, but are not limited to:

Job Duties:

• Communicating effectively with peers, internal and external customers on the status of service work and all other related items
• Inputting the technicians time daily onto the work orders in the system as required for work order completion and payroll
• Completing and invoicing service orders in a timely manner
• Inputting invoices into various customers systems/portals as required
• Inbound calls from customers regarding service invoice issues and resolution of complaints
• Arrange 3rd party services which include issuing purchase orders, receiving purchase orders and applying to service orders
• Providing assistance to our dispatch office to take customer calls as backup
• Providing assistance to Service Manager when required
• Provide support and assistance on other tasks as they arise

Skills:

• High School Diploma
• College or additional certification is a definite asset
• Bilingual French and English communication skills are required for this position. The duties of this role involve frequent oral and written communications with employees, customers, and business partners across Canada, including individuals who conduct business in English. Knowledge of English is therefore necessary to perform the responsibilities of the position and to maintain effective communications with these stakeholders.
• Knowledge and experience in Excel and other computers skills are a MUST
• Excellent communication skills and follow up on requests and task are a MUST
• Excellent work ethic
• Superior organizational skills and multitasking ability
• Experience in a similar position is an asset
• Strong technical and mechanical background in the automotive or forklift industry is an asset
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract
• Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.