Bilingual Senior Operations Officer - Mortgage Servicing

Canada Mortgage and Housing Corporation; Ottawa; On-site; CAD 74,000 - 92,000; Full time

Benefits offered by this job

Paid vacation

Performance incentive

Group insurance

Training & mentorship

Inclusive culture

Job summary

Canada Mortgage and Housing Corporation (CMHC) seeks a Bilingual Senior Officer, Operations within MUIS to review and process servicing requests for insured multi-unit mortgage loans. You will assess risk, provide recommendations, and liaise with lenders and internal partners to ensure timely service delivery.

As part of CMHC, you’ll help support a stable housing system while developing expertise in mortgage loan insurance servicing.

Qualifications

• Three years of experience in multi-unit servicing, underwriting, or administration.
• An undergraduate degree in commerce, business, finance, real estate, property management, or related field.

Responsibilities

• Review, analyze and process servicing requests related to insured multi-unit mortgage loans, identify risks and issues, and provide recommendations in accordance with CMHC policies and insurance requirements.
• Analyze borrower, property, and financial information to support recommendations and decision-making.
• Communicate with lenders to obtain additional information, clarify requirements, and provide guidance on servicing processes.
• Prepare recommendations and elevate more complex issues to management, as required.
• Maintain accurate documentation and records to support decisions and ensure file completeness.
• Respond to lender inquiries in a professional, timely, and client-focused manner.
• Collaborate with colleagues and business partners to support the delivery of consistent and efficient service.
• Identify opportunities to improve processes and contribute to team initiatives.

Skills

Multi-unit servicing experience

Education

Bachelor's degree in business

Job description

Canada Mortgage and Housing Corporation (CMHC) seeks a Bilingual Senior Officer, Operations within MUIS to review and process servicing requests for insured multi-unit mortgage loans. You will assess risk, provide recommendations, and liaise with lenders and internal partners to ensure timely service delivery.

As part of CMHC, you’ll help support a stable housing system while developing expertise in mortgage loan insurance servicing.