Bilingual Senior Officer, Operations (Loans Portfolio Administration)

Canada Mortgage and Housing Corporation; Ottawa; Hybrid; CAD 74,000 - 92,000; Full time

Benefits offered by this job

Performance bonus

Group insurance

Training & mentorship

Inclusive culture

Job summary

CMHC in Ottawa, Ontario is seeking a Bilingual Senior Officer, Operations (Loans Portfolio Administration). You will manage a legacy portfolio, oversee lending administration, mitigate risk, and deliver client-focused service.

This temporary 13-month assignment requires an undergraduate degree and at least three years in lending, with strong English and French communication. CMHC offers bonuses, insurance and growth opportunities and a collaborative culture.

Qualifications

• Undergraduate degree in business, finance or commerce.
• 3+ years of lending activities and administration.
• Strong knowledge of procedures, policies and regulations.
• Excellent communication in English and French.

Responsibilities

• Advise clients and stakeholders, explain key decisions and policy interpretations.
• Negotiate solutions in line with risk appetite.
• Deliver efficient services meeting service standards.
• Conduct audit analyses of program requirements.
• Prepare detailed reports on outcomes for review.
• Ensure compliance with internal policies and procedures.
• Maintain strong client relationships to meet needs and timelines.
• Communicate clearly, orally and in writing, to deliver quality service.

Skills

Analytical skills

Problem solving

Bilingual

Education

Bachelor's degree in business/finance/commerce

Job description

Job Requisition ID: 12254

Position Status:Temporary Full Time

Position Type:Hybrid

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):BBB

Security Requirement:Reliability Status

Salary:Our salaries generally range from $73555.31to $91944.14and are based on qualifications and experience.

Bilingual Senior Officer, Operations (Loans Portfolio Administration)

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a contract employee:

• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Housing Program Team, in the Bilingual Senior Officer, Operations (Loans Portfolio Administration) position. In this role, you will manage a Legacy portfolio by overseeing the administration and decisions relevant to lending activities, ensuring effective risk mitigation, strong client service, and alignment with corporate objectives.

This is a temporary position with a duration of 13 months.

What you'll do:

• Offer advice, support and alternative solutions to clients and stakeholders including communication of key decisions, interpretation of policies and response to inquiries.
• Negotiate reasonable solutions in line with risk appetite.
• Provide effective and efficient delivery of services to contribute to service standards.
• Conduct detailed audit analyses involving program/product requirements.
• Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed report on outcomes.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities as a team to contribute to appropriate service standards and turnaround times.
• Use effective oral and written communication techniques to deliver quality service.

What you should have:

• An undergraduate degree in business, finance or commerce, or an equivalent combination of education and relevant experience.
• A minimum of three (3) years of relevant experience in lending activities and administration.
• Strong knowledge of procedures, policies and regulations.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills in both official languages (French and English).
• Knowledge of market trends, developments and industry partners in Canada.
• The ability to establish and maintain effective working relationships.
• A strong understanding of serviced client groups in Canada, including related legal documentation.

It would be great if you also had:

• The successful completion of a professional association designation.
• A sound knowledge of mortgage financing and real estate laws, default remedy and/or loan administration.
• Experience training and onboarding staff.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry - we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around!