Bilingual Specialist, MU Servicing and Default Management

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 87,000 - 109,000; Full time

Benefits offered by this job

Annual vacation

Performance incentive

Pension plan

Insurance plan

Training & mentorship

Inclusive workplace

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking a Specialist in Multi-Unit Servicing and Default Management. You will manage complex multi-unit servicing files and evaluate lender requests to ensure sound risk management while supporting CMHC's mission.

The role requires an undergraduate degree, at least five years of relevant experience, and strong analytical and communication skills in English and French.

Qualifications

• Undergraduate degree in commerce, business administration, finance, real estate, property management, or related field.
• Minimum of five years in multi-unit servicing, underwriting, or administration.
• Knowledge of risk drivers related to mortgages for multi-unit projects (five or more units).
• Experience reviewing financial statements, appraisals, market reports for multi-unit housing.
• Strong communication in both official languages (French and English).
• Excellent organizational and prioritization abilities with multiple files.

Responsibilities

• Manage a portfolio of multi-unit servicing files and coordinate ongoing insured mortgage loan administration.
• Review lender recommendations on CMHC-insured loans, including covenant amendments and borrower structure changes.
• Analyze borrower financials and market conditions to maintain CMHC security on insured loans.
• Communicate decisions and guidance on mortgage loan insurance policies to stakeholders.
• Collaborate with lenders and cross-functional teams to resolve complex servicing issues.

Skills

Multi-unit servicing

Underwriting

Risk assessment

Client communication

Cross-functional collaboration

Education

Bachelor's degree in commerce/related field

Job description

Job Requisition ID: 12480

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 86816.59 to $ 108520.74 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Benefits

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the Multi-Unit Insurance Servicing (MUIS) team, in the Specialist, Multi-Unit Servicing and Default Management position. The MUIS team supports Approved Lenders with insured multi-unit mortgages throughout the life of the Certificate of Insurance, including covenant amendments, borrower structure changes, and other mortgage loan insurance needs.

In this role, you will manage complex multi-unit servicing files and evaluate a variety of lender requests to ensure sound risk management practices are maintained. Working closely with lenders, and internal stakeholders, you will analyze risks, develop recommendations, and contribute to solutions that protect CMHC's interests while supporting a positive client experience and CMHC's mission to contribute to a well-functioning housing system.

What You'll Do

• Manage a portfolio of multi-unit servicing files and coordinate activities related to the ongoing administration of insured mortgage loans.
• Review and assess lender recommendations on existing CMHC-insured loans, including covenant amendments, borrower structure changes, changes to special conditions, security releases, partial sales, and other servicing matters, ensuring CMHC's risk position is maintained.
• Analyze borrower financial information, property performance, market conditions, to ensure CMHC maintains adequate security on insured loans when reviewing lenders requests.
• Communicate decisions, provide guidance on mortgage loan insurance policies and requirements, and respond to inquiries from internal and external stakeholders.
• Collaborate with lenders and cross-functional teams to resolve complex issues and maintain strong client relationships.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance servicing processes, procedures, and client experience.

What You Should Have

• An undergraduate degree in commerce, business administration, finance, real estate, property management, or a related field. An equivalent combination of education, training, and relevant experience will also be considered.
• A minimum of five years of experience in multi-unit servicing, underwriting, or administration. An equivalent combination of education, training, and relevant experience will also be considered.
• Knowledge of risk drivers related to mortgages for multi-unit projects (five or more units).
• Experience reviewing and interpreting financial statements, appraisals, market reports, and other documentation related to multi-unit housing projects.
• Strong interpersonal and collaboration skills, combined with a growth mindset and commitment to continuous learning.
• Strong analytical and problem-solving skills with the ability to assess risk and develop practical recommendations.
• Demonstrated ability to communicate effectively in both official languages (French and English), both verbally and in writing, and build productive relationships with clients and stakeholders.
• Strong organizational and prioritization skills, with the ability to manage multiple files and competing deadlines.

It Would Be Great If You Also Had

• Knowledge of CMHC mortgage insurance products
• Experience negotiating complex servicing or risk mitigation solutions with lenders, borrowers, or other industry stakeholders.
• A professional designation such as Certified Property Manager (CPM), Certified in Real Estate Finance (CRF), or any other recognized designation from the Real Estate Institute of Canada (REIC).

Posting closing date

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.