Bilingual Senior Officer, Operations (Homeowner Underwriting)

Canada Mortgage and Housing Corporation; Ottawa; Hybrid; CAD 74,000 - 92,000; Full time

Benefits offered by this job

Annual performance bonus

Group insurance coverage

Training & mentorship

Inclusive workplace culture

Job summary

Canada Mortgage and Housing Corporation (CMHC) invites applications for a Bilingual Senior Officer, Operations (Homeowner Underwriting) in Ottawa and other cities. This temporary hybrid role supports mortgage underwriting for 1–4 unit owner-occupied and rental properties, delivering client-focused service and guidance on CMHC’s mortgage insurance policies.

Working hours align with business needs; shifts typically 10am–9pm with occasional Saturdays and up to 18 months duration.

Qualifications

• University degree in business administration, finance, or commerce.
• 3+ years mortgage underwriting or credit analysis experience.
• Strong analytical, risk management, problem-solving and decision-making skills.
• Knowledge of credit factors, market conditions and mortgage sector trends.
• Ability to read and interpret credit reports and appraisals.
• Fluency in English and French.

Responsibilities

• Analyze mortgage loan insurance applications for 1–4 unit owner-occupied and rental properties.
• Provide clear underwriting rationale and options to lenders.
• Negotiate reasonable solutions aligned with risk appetite.
• Ensure compliance with CMHC policies and procedures.
• Communicate effectively to deliver underwriting decisions to lenders.
• Respond to inquiries by phone and email.
• Clarify CMHC underwriting policies to approved lenders.
• Maintain relationships with clients and understand their needs.

Skills

Analytical thinking

Risk management

Problem solving

Decision making

Bilingual English/French

Reading credit reports

Written communication

Education

University degree in business administration/finance/commerce

Job description

Select how often (in days) to receive an alert:

Bilingual Senior Officer, Operations (Homeowner Underwriting)

Job Requisition ID: 12153

Position Status:Temporary Full Time

Position Type:Hybrid

Office Location:Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):CBC

Security Requirement:Reliability Status

Salary:Our salaries generally range from $73555.31to $91944.14and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Homeowner underwriting team, in the bilingual Senior Officer, Operations ( Homeowner Underwriting ) position. In this role, you will ensure the mortgage underwriting of loans for new and existing homeowner and small rental properties with 1 to 4 units, while providing excellent client service through effective communication about CMHC’s mortgage insurance products, policies and guidelines.

CMHC Homeowner Underwriting offers service to clients from 8 am to 9 pm EST Monday to Friday and from 10 am to 6 pm on Saturday. Senior officers are expected to make themselves available for a rotating shift schedule to accommodate these business needs as well as for overtime during the peak volume periods if needed. You must be comfortable working flexible hours, primarily between 10 am and 9 pm, with shifts typically ranging from 10:00 AM–6:00 PM to 1:00 PM–9:00 PM, and be available to work a limited number of Saturdays.

This is a temporary position of a duration of 18 months.

What you’ll do:

• Analyze the information on applications for mortgage loan insurance for 1-4 unit owner-occupied and rental properties transmitted by approved lenders, particularly the information related to the borrower, the property, and the market.
• Apply sound judgment and decision-making practices that are factual to derive recommendations and other options that may be beneficial to the client.
• Negotiate a reasonable solution in line with the risk appetite.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Use effective oral and written communication to deliver clear rationale for underwriting decisions in manner that achieves lender concurrence and understanding.
• Respond to various mortgage insurance inquiries via phone and/or email.
• Clarifying CMHC’s underwriting policies to approved lenders.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities.

What you should have:

• A university degree (undergraduate) in business administration, finance, or commerce.
• A minimum of three (3) years of experience in mortgage underwriting or individual credit analysis. An equivalent combination of education and relevant experience will also be considered.
• Strong analytical, risk management, problem-solving and decision-making skills.
• In-depth knowledge of risk factors related to credit, employment, local market conditions and mortgage sector trends.
• Demonstrated ability to read and interpret consumer credit bureau reports as well as residential property appraisals.
• Strong oral and written communication skills in both official languages (English and French).
• The ability to work effectively on a team and independently and manage multiple tasks in a fast-paced environment.
• Familiarity with CMHC policies, mortgage lending practices, and regulatory frameworks.

It would be great if you also had:

• Sound knowledge of mortgage financing and real estate laws, fraud indicators, default remedy and/or property administration would be considered an asset.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.