Bilingual Senior Operations Officer

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 74,000 - 92,000; Full time

Job summary

CMHC in Ottawa, Montreal and Toronto seeks a Bilingual Senior Officer, Operations to support insured multi-unit mortgage loan servicing. You will review and process servicing requests, assess risks, and provide recommendations in line with CMHC policies.

You will analyze financial information, communicate with lenders, and ensure documentation is complete. This temporary 24-month role offers exposure to mortgage loan insurance servicing and a path to impact housing stability.

Qualifications

• Strong analytical, decision-making, and problem-solving skills.
• Ability to review and interpret financial statements and documents for multi-unit housing projects.
• Strong organizational skills and ability to manage multiple priorities.
• Strong client service orientation and relationship-management skills.
• Bilingual in French and English (oral and written).

Responsibilities

• Review, analyze and process servicing requests related to insured multi-unit mortgage loans, identify risks and issues, and provide recommendations in accordance with CMHC policies and insurance requirements.
• Analyze borrower, property, and financial information to support recommendations and decision-making.
• Communicate with lenders to obtain additional information, clarify requirements, and provide guidance on servicing processes.
• Prepare recommendations and elevate more complex issues to management, as required.
• Maintain accurate documentation and records to support decisions and ensure file completeness.
• Respond to lender inquiries in a professional, timely, and client-focused manner.
• Collaborate with colleagues and business partners to support the delivery of consistent and efficient service.
• Identify opportunities to improve processes and contribute to team initiatives.

Skills

Analytical

Decision making

Problem solving

Organizational skills

Client service orientation

Relationship management

Communication skills

Education

Undergraduate degree in commerce/business/finance/real estate/property management

Job description

CMHC in Ottawa, Montreal and Toronto seeks a Bilingual Senior Officer, Operations to support insured multi-unit mortgage loan servicing. You will review and process servicing requests, assess risks, and provide recommendations in line with CMHC policies.

You will analyze financial information, communicate with lenders, and ensure documentation is complete. This temporary 24-month role offers exposure to mortgage loan insurance servicing and a path to impact housing stability.