Bilingual Senior Officer, Operations

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 74,000 - 92,000; Full time

Job summary

CMHC in Ottawa, Montreal and Toronto seeks a Bilingual Senior Officer, Operations to support insured multi-unit mortgage loan servicing. You will review and process servicing requests, assess risks, and provide recommendations in line with CMHC policies.

You will analyze financial information, communicate with lenders, and ensure documentation is complete. This temporary 24-month role offers exposure to mortgage loan insurance servicing and a path to impact housing stability.

Qualifications

• Strong analytical, decision-making, and problem-solving skills.
• Ability to review and interpret financial statements and documents for multi-unit housing projects.
• Strong organizational skills and ability to manage multiple priorities.
• Strong client service orientation and relationship-management skills.
• Bilingual in French and English (oral and written).

Responsibilities

• Review, analyze and process servicing requests related to insured multi-unit mortgage loans, identify risks and issues, and provide recommendations in accordance with CMHC policies and insurance requirements.
• Analyze borrower, property, and financial information to support recommendations and decision-making.
• Communicate with lenders to obtain additional information, clarify requirements, and provide guidance on servicing processes.
• Prepare recommendations and elevate more complex issues to management, as required.
• Maintain accurate documentation and records to support decisions and ensure file completeness.
• Respond to lender inquiries in a professional, timely, and client-focused manner.
• Collaborate with colleagues and business partners to support the delivery of consistent and efficient service.
• Identify opportunities to improve processes and contribute to team initiatives.

Skills

Analytical

Decision making

Problem solving

Organizational skills

Client service orientation

Relationship management

Communication skills

Education

Undergraduate degree in commerce/business/finance/real estate/property management

Job description

Job Requisition ID: 12487

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 73555.31 to $ 91944.14 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

Benefits

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the Multi-Unit Insurance Servicing (MUIS) team, in the Bilingual Senior Officer, Operations position.

The MUIS team supports Approved Lenders throughout the life of insured multi-unit mortgage loans by administering servicing requests, covenant changes, borrower structure updates, and other post-funding matters.

In this role, you will review and analyze servicing requests, assess risk, provide recommendations, and work closely with lenders and internal partners to ensure timely and consistent service delivery.

This position offers an opportunity to develop expertise in mortgage loan insurance servicing while contributing to CMHC's commitment to supporting a stable and sustainable housing system.

This is a temporary position with a duration of 24 months.

What You’ll Do

• Review, analyze and process servicing requests related to insured multi-unit mortgage loans, identify risks and issues, and provide recommendations in accordance with CMHC policies and insurance requirements.
• Analyze borrower, property, and financial information to support recommendations and decision-making.
• Communicate with lenders to obtain additional information, clarify requirements, and provide guidance on servicing processes.
• Prepare recommendations and elevate more complex issues to management, as required.
• Maintain accurate documentation and records to support decisions and ensure file completeness.
• Respond to lender inquiries in a professional, timely, and client-focused manner.
• Collaborate with colleagues and business partners to support the delivery of consistent and efficient service.
• Identify opportunities to improve processes and contribute to team initiatives.

What You Should Have

• An undergraduate degree in commerce, business administration, finance, real estate, property management, or a related field. An equivalent combination of education, training, and relevant experience will also be considered.
• A minimum of three years of experience in multi-unit servicing, underwriting, or administration. An equivalent combination of education, training, and relevant experience will also be considered.
• Strong analytical, decision-making, and problem-solving skills.
• The ability to review and interpret financial statements and supporting documentation related to multi-unit housing projects.
• Strong organizational skills and the ability to manage multiple priorities.
• Strong client service orientation and relationship-management skills.
• The ability to exercise sound judgment and recognise when issues require escalation. Strong oral and written communication skills in both official languages (French and English).

It Would Be Great If You Also Had

• Experience in multi-unit residential mortgage loan insurance, servicing, or financing.
• Knowledge of CMHC mortgage insurance products.
• A successful completion of a professional association designation.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.