Bilingual Sr. Specialist, MU Servicing and Default Management

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Calgary; Hybrid; CAD 104,180 - 130,225; Full time

Benefits offered by this job

Accrued vacation

Annual performance bonus

Group insurance coverage

Training & mentorship

Inclusive workplace culture

Job summary

CMHC’s Housing Programs Servicing team seeks a Bilingual Senior Specialist to help build and lead a new MU servicing function from the ground up, delivering high-quality customer service while protecting CMHC’s interests.

You will provide leadership, guidance, and coaching to team members, ensure compliance with financial, legal, property management and policy standards, and act as the primary advisor on complex cases.

Qualifications

• Undergraduate degree in commerce, business administration, law, real estate or finance.
• Minimum 7 years in MU underwriting, real estate appraisal, or default management.
• Strong knowledge of CMHC Housing Programs and Mortgage Loan Insurance.
• Advanced communication and negotiation skills with influencing ability.
• Experience leading project teams.

Responsibilities

• Review CMHC loan requests, covenant amendments, and security changes to manage risk.
• Act as subject matter expert and first escalation point for the team.
• Analyze complex cases and recommend solutions for high-impact issues.
• Lead workflows and implement processes to improve operations.
• Coordinate activities for MU servicing portfolio on assigned projects.
• Provide guidance on CMHC requirements to clients and stakeholders.
• Offer feedback to improve policy and strategy based on experience.
• Communicate proactively with stakeholders and influence business practices.

Skills

Multi-Unit underwriting

Real estate knowledge

Project leadership

Communication skills

Negotiation

Team coaching

Bilingual (French & English)

Financial analysis

Education

Undergraduate degree in commerce/business/real estate/finance

Professional designation (optional)

Job description

Job Requisition ID: 12326

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Toronto (ON); Vancouver (BC)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 104180.28 to $ 130225.36 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Benefits

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the Housing Programs Servicing team, in the Bilingual Senior Specialist, Multi-Unit Servicing and Default Management position. This is a unique opportunity to help build a servicing function for Housing Programs from the ground up. In this role, you will play a key part in developing a new team dedicated to managing servicing operations, delivering high-quality customer service, and safeguarding CMHC’s interests. We are looking for someone to provide strong leadership, guidance and coaching to team members to ensure financial, legal, property management and all other appropriate practices and policies are applied to servicing requests. You will provide expert functional and strategic advice and guidance to internal and external clients and will take the lead role when dealing with more complex and politically sensitive issues.

This is a temporary position of a duration of up to 24 months.

What You’ll Do

• Conduct in-depth reviews or approval on requests pertaining to CMHC loans, including covenant amendments, changes to special conditions, borrower structure modification requests, security releases, and partial sales, ensuring no additional risk is assumed by CMHC.
• Be a subject matter expert and first point of escalation providing support to other team members.
• Ensure an in-depth analysis is conducted and recommend fitting solutions to resolve complex and delicate situations and customer requests.
• Provide leadership by managing workflow, improving operational processes and implementing initiatives to address a wide range of operational needs.
• Coordinate all activities, policies, and procedures related to effective operation of the Multi-Unit (MU) servicing portfolio for assigned projects.
• Provide expert advice regarding CMHC requirements to clients and stakeholders, including communicating key decisions, interpretating policies, and responding to inquiries.
• Provide feedback and suggestions for continuous improvement to process, policy and strategy management based on operational experience.
• Proactively communicate with key stakeholders, share expertise and lessons learned, and influence business strategies and practices.

What You Should Have

• An undergraduate degree in commerce, business administration, law, real estate and/or finance.
• A minimum of seven (7) years experience working in Multi-Unit underwriting, real estate appraisal, business turnaround strategies, asset recovery, housing finance, or default management.
• In-depth knowledge of risk of risk factors related to mortgage loans for market and social housing projects and multiple-unit projects with five or more units.
• In depth knowledge of appraisal, market analysis, financial statement analysis and property management to be able to assess financial viability.
• Strong knowledge of CMHC Housing Programs and Mortgage Loan Insurance.
• Advanced oral and written communication skills including strong negotiation skills and the ability to influence and persuade others.
• Experience leading project teams.
• Bilingual (French and Englis).

It Would Be Great If You Also Had

• A professional designation such as Certified Property Manager (CPM), Canadian Risk Management (CRM), Chartered Professional Accountant (CPA0, Certified in Real Estate Finance (CRF), or any other recognized designation from the Real Estate Institute of Canada (REIC).
• Experience in data analytics, business analytics, and financial modeling, with a proven ability to gather, interpret, and synthesize complex information to formulate recommendations, and provide strategic advice.

Posting closing date: Note, the competition will remain active until filled.

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.