Bilingual Senior Customer Success Manager — Drive ROI & Adoption

LinkedIn; Canada; On-site; CAD 102,000 - 134,000; Full time

Job summary

LinkedIn is seeking a Senior Customer Success Manager (CSM) to collaborate with assigned sales partners to ensure customers achieve ROI and drive business value from LinkedIn investments. The Sr.

CSM will onboard users, guide product adoption, and coordinate with stakeholders to maximize usage and outcomes. Responsibilities include acting as a trusted advisor, utilizing metrics to improve engagement, and partnering on retention and expansion.

Qualifications

• 5+ years of experience in Customer Success, Account Management/Sales, Consulting, or related fields.
• Fluency in English and French.

Responsibilities

• Serve as a Customer champion and advocate to drive value and retention.
• Partner with sales to ensure ROI and adoption of LinkedIn solutions.
• Act as trusted advisor to end users and management to drive product adoption.
• Leverage metrics to derive insights and improve engagement and utilization.
• Develop measurable success plans and conduct regular ROI/operational reviews.
• Identify churn risk and provide solutions to increase engagement and value.

Skills

Customer Success

Account Management

Project Management

Sales

Change Management

Product Training

Education

Bachelor's degree or equivalent practical experience

Tools

Dynamics

Job description

LinkedIn is seeking a Senior Customer Success Manager (CSM) to collaborate with assigned sales partners to ensure customers achieve ROI and drive business value from LinkedIn investments. The Sr.

CSM will onboard users, guide product adoption, and coordinate with stakeholders to maximize usage and outcomes. Responsibilities include acting as a trusted advisor, utilizing metrics to improve engagement, and partnering on retention and expansion.