Senior CSM — Renewals, Expansions & Adoption

Klue; Vancouver; On-site; CAD 90,000 - 140,000; Full time

Job summary

Klue, a leading AI-driven competitive intelligence platform, is hiring in Vancouver for a Senior Customer Success Manager. You’ll own the full customer journey from onboarding through renewal and expansion, coordinating with product, sales, and support to ensure measurable value and long-term partnerships.

You’ll forecast renewals, drive adoption, and help customers realize business outcomes. In our AI-first environment, you’ll stay ahead of signals and act as trusted advisor while expanding

Qualifications

• Experience managing renewals and expansions.
• Ability to forecast renewals and drive adoption.

Responsibilities

• Own Renewals and Expansions. You forecast it, manage it, and hit it; build the business case for expansion and coordinate cross-sell motions.
• Drive Adoption and Platform Completeness. Ensure customers derive measurable value and complete platform adoption for renewals and growth.

Skills

Account management

Customer relationship

Forecasting

Cross-functional collaboration

Job description

Klue, a leading AI-driven competitive intelligence platform, is hiring in Vancouver for a Senior Customer Success Manager. You’ll own the full customer journey from onboarding through renewal and expansion, coordinating with product, sales, and support to ensure measurable value and long-term partnerships.

You’ll forecast renewals, drive adoption, and help customers realize business outcomes. In our AI-first environment, you’ll stay ahead of signals and act as trusted advisor while expanding