Bilingual Sales Support Specialist

Noramco; Quebec; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Profit sharing

Health insurance

Group RRSP/TFSA employer contribution

Professional training

Job summary

Noramco in Saint-Laurent, Quebec seeks a dynamic Sales Support professional to provide superior customer service by phone, email, and other channels. You will respond to inquiries, build client relationships, and resolve issues while supporting purchasing and inventory tasks.

The role offers growth potential, requires a Grade 12 diploma and 1–2 years of related experience, and emphasizes proficiency in Microsoft Office and bilingual communication in French and English.

Qualifications

• Grade 12 completion; ideally 1–2 years of related experience.
• Strong communication and people skills; initiative.

Responsibilities

• Provide superior customer service by phone, email, and other channels.
• Respond to customer inquiries promptly and coordinate with team as needed.
• Develop professional relationships with customers and/or vendors per manager criteria.
• Take action to resolve customer service issues promptly; follow up to ensure commitments are met.
• Proactively suggest related and/or alternative products; promote flagship items.
• Inform appropriate managers of customer feedback on price, products, services, etc.
• Assist with administrative tasks to support business centre operations.
• Develop technical knowledge through available product training and learning opportunities.
• Support purchasing and inventory management as needed.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma (Grade 12)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Noramco in Saint-Laurent, Quebec seeks a dynamic Sales Support professional to provide superior customer service by phone, email, and other channels. You will respond to inquiries, build client relationships, and resolve issues while supporting purchasing and inventory tasks.

The role offers growth potential, requires a Grade 12 diploma and 1–2 years of related experience, and emphasizes proficiency in Microsoft Office and bilingual communication in French and English.