Bilingual Sales Support Coordinator

Sym-Tech Dealer Services; Richmond Hill; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Sym-Tech Dealer Services in Thornhill, ON, is seeking a Bilingual Sales Support Coordinator to back the National Sales Team and assist the Field Team with daily requests. The role is hybrid, with in-office Tuesdays through Thursdays at the Home Office.

Ideal candidates are fluent in English and French, have strong communication and customer-service skills, and are proficient with MS Office. Join a growing company that prioritizes professional development and collaborative teamwork.

Qualifications

• Fluent in English and French; capable of professional communication.
• Demonstrated customer service or sales-support experience is preferred.
• Strong written and verbal communication with multitasking ability.
• Solid teamwork and relationship-building skills; professional demeanor.
• Proficient in MS Office suite and standard office processes.

Responsibilities

• Provide best in class support to the Field Sales Team.
• Correspond with sales team members via phone or email.
• Coordinate daily sales support activities and administration.
• Liaise with marketing and distribution to ship sales supplies.
• Set up new accounts and support ongoing account management.
• Maintain knowledge of Sym-Tech products and processes.
• Complete transaction documentation and update CRM/case records.
• Adapt quickly to system changes and procedures.

Skills

Bilingual English/French

Customer service

Excellent communication

MS Office proficiency

Time management

Problem solving

Teamwork

Organizational skills

Relationship-building

Attention to detail

Tools

MS Office

Job description

Celebrating 55 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity, and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting for an Bilingual Sales Support Coordinator to join our headquarters located in Thornhill, ON.

A career with us offers

• Opportunities to grow and develop your career
• On-going industry training programs and professional development opportunities
• A workplace that supports workplace diversity, equity, and inclusion
• A strong promoter of women in the automotive industry
• The chance to work with some of the best in the business!

Position Summary

The Bilingual Sales Support Coordinator is primarily responsible for providing support to the National Sales Team by assisting the Field Team with their daily operational requests and working with the team to meet the sales objectives. This position is conveniently located at Sym-Tech’s Home Office (Thornhill, Ontario) and is a hybrid role (currently Tues-Wed-Thurs in office).

Key Responsibilities

• Provide best in class support and assistance to the Field Sales Team
• Assist in corresponding with members of the sales team via phone or email
• Daily administration and coordination of Sales Support activities
• Liaise with the sales team to coordinate in-field support and follow up as needed
• Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders
• Coordinate new account set ups and support in on-going account management
• Maintain a strong knowledge of Sym-Tech products
• Accurately complete appropriate documentation for each transaction (including keeping the CRM / Case Management System records up to date)
• Adapt quickly to systems changes and/or modifications
• Additional duties, tasks and/or projects as required by management, such as managing incentive contests, arranging travel and hotel, updating standard operating procedure

Minimum Qualifications

• Bilingual, English and French
• Ideally 2 years in a customer service/administration/sales support type role
• Strong written and oral communication skills
• Strong customer service, interpersonal and relationship-building skills
• Strong multi-tasking, organizational, time management and problem-solving skills
• Strong team building skills, to work well within a close team environment – self- sufficient, resourceful and work well with minimal supervision
• Proficient in the MS Office suite
• Strong follow up skills and keep all stakeholders updated on the status of requests
• Ability to demonstrate a high degree of professionalism
• Strong attention to detail and ability to produce high quality, accurate work