Bilingual Residence Services Coordinator

University of Ottawa; Ottawa; On-site; CAD 57,000 - 72,000; Full time

Job summary

The University of Ottawa is seeking a Front-Line Residence Services Representative to provide day‑to‑day information and support for residents and guests. This role operates in a 24/7 service environment with varied shifts, including day, evening, and night hours.

Responsibilities include handling reception duties, coordinating with other service areas, managing check‑in/out, and delivering concierge-style information about campus services. Strong bilingual communication is essential.

Qualifications

• Bilingualism in French and English required with good reading and writing skills.

Responsibilities

• Provide prompt, accurate front-line service to residents and guests across multiple channels (in person, phone, email, messaging).
• Resolve inquiries efficiently or escalate appropriately to maintain high client experience.
• Assist with accommodation needs, room issues, access requirements, and service requests.

Skills

Bilingual (French & English)

Education

High School Diploma

Job description

The University of Ottawa is seeking a Front-Line Residence Services Representative to provide day‑to‑day information and support for residents and guests. This role operates in a 24/7 service environment with varied shifts, including day, evening, and night hours.

Responsibilities include handling reception duties, coordinating with other service areas, managing check‑in/out, and delivering concierge-style information about campus services. Strong bilingual communication is essential.