Bilingual Customer Experience Rep — Overnight & Weekend

Ainsworth Inc.; Ottawa; On-site; CAD 27,552 - 41,328; Full time

Benefits offered by this job

Comprehensive health, dental and medical benefits

RSP matching

Generous vacation

Job summary

A leading customer service company in Ottawa is seeking a Bilingual Customer Experience Representative to provide support during overnight and weekend hours. The role involves creating work orders, handling customer inquiries, and maintaining a high standard of service. Candidates should have 2-4 years of experience in customer support, preferably in a Contact Centre, while bilingualism in English and French is essential. The position offers a competitive hourly wage along with health benefits and flexibility in working models.

Qualifications

• 2-4 years of previous experience in a customer support role through a Contact Centre.
• Ability to communicate clearly and set expectations with internal and external clients.
• Experience in HVAC/Building Automation industry is an asset.

Responsibilities

• Receive calls or emails from clients regarding service or operations.
• Create and complete work order requests based on incoming inquiries.
• Monitor SLA commitments on all work orders and escalate issues as necessary.

Skills

Bilingual (English / French)

Customer service orientation

Strong organizational skills

Interpersonal and communication skills

Education

College/university graduate or equivalent work experience

Job description

A leading customer service company in Ottawa is seeking a Bilingual Customer Experience Representative to provide support during overnight and weekend hours. The role involves creating work orders, handling customer inquiries, and maintaining a high standard of service. Candidates should have 2-4 years of experience in customer support, preferably in a Contact Centre, while bilingualism in English and French is essential. The position offers a competitive hourly wage along with health benefits and flexibility in working models.