Student Residence Front Desk Concierge

Campus Living Centres; Ottawa; On-site; CAD 32,000 - 42,000; Full time

Job summary

Campus Living Centres in Ottawa seeks a Residence Services Representative to manage front desk operations, respond to inquiries, process payments, and coordinate with residence staff. The role involves frequent interaction with students and guests and requires strong customer service and communication skills.

The position emphasizes reliable daily operations, privacy protection, and adherence to safety procedures. A high school diploma is required with preferred college/university exposure.

Qualifications

• Must possess excellent verbal communication skills.
• Must possess excellent customer service skills.
• Must possess positive attitude.
• Work independently without constant supervision.
• Must be able to handle multiple projects at once.

Responsibilities

• Respond to student and guest inquiries, service requests, and carry out daily operational duties.
• Front desk operations: reservations, check-ins, check-outs, and account settlement; produce office reports and keep areas tidy.
• Handle payments, invoices, and account reviews; financial administration.
• Maintain video surveillance and ensure cameras are recording.
• Communicate pertinent information between staff and ensure student/guest privacy.
• Understand building departments and coordinate with residence life, housekeeping, maintenance, and contractors.
• Know who to contact for various situations and when to contact residence staff or contractors.

Skills

Customer service

Verbal communication

Multitasking

Independence

Attention to detail

Education

High School Diploma

Some College/University preferred

Tools

Campus Living Centres software

Job description

Campus Living Centres in Ottawa seeks a Residence Services Representative to manage front desk operations, respond to inquiries, process payments, and coordinate with residence staff. The role involves frequent interaction with students and guests and requires strong customer service and communication skills.

The position emphasizes reliable daily operations, privacy protection, and adherence to safety procedures. A high school diploma is required with preferred college/university exposure.